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Guardian Life · 1 month ago

Multi-Life Billing and Service Specialist

Pittsfield

Full-time

Hybrid

New Grad, Entry Level

$43K/yr - $64K/yr

Guardian Life is a leading insurance company committed to inspiring well-being. They are seeking a Multi-Life Billing and Service Specialist to manage post-sale operations, build customer relationships, and ensure accurate invoicing.

DentalFinancial ServicesHardwareInsuranceLife Insurance

No H1B

Responsibilities

Process timely and accurate invoices

Manage post-sale operations to meet the needs of various clients

Manage end to end communication, resolution and communication to customer inquires

Build and maintain strong relationships with assigned Multi-Life customers

Proactively manage customer plans activity to ensure integrity of all assigned accounts, timely communication, and accurate data

Provide upfront and continual education of the customer on Guardian processes, policies, procedures including self- service functionality and navigation

Develop and provide technical expertise relative to Guardian system platforms

Proactively solve complex scenarios

Assist when necessary issuing policies

Qualification

ExcelAnalytical skillsProblem solvingOrganizational skillsCommunication skillsBachelors degreeDI product knowledgeNew business processing experienceCritical thinking

Required

Proficiency in Excel

Strong analytical skills

Strong organizational and administrative skills

Strong verbal and written communication

Demonstrated problem solving skills and ability to function effectively without close supervision

Critical thinking skills

Bachelors or equivalent work experience

Preferred

Individual DI and/or multi-life DI product knowledge preferred

Experience in new business processing and/or policyholder service is desirable

Benefits

Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.