Danaher Corporation · 1 month ago
Manager Regional Field Service
San Francisco, California, United States
Full-time
Onsite
Senior Level, Lead/Staff
$125K/yr - $145K/yr
9+ years expLeica Microsystems Inc., part of Danaher Corporation, is a leader in life sciences and diagnostics. The Regional Field Service Manager is responsible for managing a team of Field Service Engineers, ensuring customer satisfaction, and driving continuous improvement in service operations.
BiotechnologyHealth CareHealth DiagnosticsLife ScienceMedical
Responsibilities
Drive Customer Satisfaction! Being a clear advocate for the customer leading service calls, installations, and resolving high-pressure customer issues, including product performance issues escalations. Drives a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a “first-time fix”
Leverage strong communication and listening skills to ensure we exceed customer expectations and close all outstanding issues. Strive to understand customer perception and the associated business impacts commercially. Resolve customer issues in a rapid fashion while demonstrating a high level of business acumen
Create a culture of ownership and accountability – ensures associates understand their objectives and are provided the tools and guidance to be successful. Constantly works to build the best team via associate development and by retaining and recruiting the best talent
Develop a robust continuous improvement and accountability culture centered around daily management and monthly KPI’s
Ensure all processes are documented and improved via the use of kaizen (VSM, TPI, etc.). Act as a primary customer of Danaher Business System (DBS) and leverage internal and external DBS expertise to map improvement plans and drive sustainable improvements
Qualification
Required
Bachelor's degree
9+ years' experience in field service
3+ years' experience in a customer facing roles
Must have a valid driver's license with an acceptable driving record
Ability to regularly lift, move, slide, raise and/or place up to 50 lbs
Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms
Preferred
Supervisory experience
Troubleshooting and repair on medical laboratory instruments
Benefits
Paid time off
Medical/dental/vision insurance
401(k)
Company
Danaher Corporation
Danaher is a leading global life sciences and diagnostics innovator, committed to accelerating the power of science and technology to improve human health.
10001+ employees
H1B Sponsorship
Danaher Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (4)
2023 (3)
2022 (1)
2021 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown1979-01-05IPO
Leadership Team
Rainer Blair
President & CEO
Thomas Joyce
President & CEO
Recent News
Mobihealthnews
2026-01-16
2026-01-14
Company data provided by crunchbase