Apply on Employer Site

Cisco · 4 weeks ago

2004607 Customer Delivery Technical Leader

Herndon, Virginia, US

Full-time

Hybrid

Senior Level

$141K/yr - $178K/yr

7+ years exp

Cisco is revolutionizing how data and infrastructure connect and protect organizations in the AI era. As a Customer Delivery Technical Leader, you will be integral to the Customer Experience team, helping to deliver Business Critical Services and transforming network architecture for customers while mentoring other engineers.

Communications InfrastructureEnterprise SoftwareHardwareSoftware

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Help drive the effort to transform our current and future network architecture for our customers

Perform work on US Government classified environments

Train and mentor other engineers

Provide high-level crisis management through anticipation of issues, problems or events and actively resolving them with the Customer and Partners

Lead or guide teams made up of Cisco, Customer and Partner members in the triage and resolution of network problems

Deliver Cisco standard methodologies within our customer's infrastructure

Qualification

TS/SCI with CI PolygraphCisco enterprise networkingCisco Certified Networking ProfessionalAnalytical skillsDeploying Cisco equipmentProblem-solving skillsCrisis managementCustomer relationship skillsCommunication skillsMentoring skills

Required

Current TS/SCI with CI Polygraph security clearance

7 + years' relevant experience in Cisco enterprise networking (Route/Switch)

Cisco Certified Networking Professional (CCNP) or equivalent skills (Networking)

Strong analytical and problem-solving skills with ability to solve technical problems

Preferred

Ability to provide high-level crisis management through anticipation of issues, problems or events and actively resolving them with the Customer and Partners

Experience in deploying, implementing, and supporting Cisco network equipment

Be able to lead or guide teams made up of Cisco, Customer and Partner members in the triage and resolution of network problems

Be experienced delivering Cisco standard methodologies within our customer's infrastructure

Ability to multitask/self-start and leverage good communication, consulting, and customer relationship skills to create productive collaborations

Benefits

Medical, dental and vision insurance

A 401(k) plan with a Cisco matching contribution

Paid parental leave

Short and long-term disability coverage

Basic life insurance

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

1 paid day off for employee’s birthday

Paid year-end holiday shutdown

4 paid days off for personal wellness determined by Cisco

16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

Flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use

80 hours of sick time off provided on hire date and each January 1st thereafter

Up to 80 hours of unused sick time carried forward from one calendar year to the next

Additional paid time away may be requested to deal with critical or emergency issues for family members

Optional 10 paid days per full calendar year to volunteer

Annual bonuses subject to Cisco’s policies

Performance-based incentive pay on top of their base salary, which is split between quota and non-quota components

Company

Cisco

Glassdoor4.3

Cisco develops, manufactures, and sells networking hardware, telecommunications equipment, and other technology services and products. It is a sub-organization of Cisco Press.

Founded in 1984

San Jose, California, USA

10001+ employees