CommerceIQ · 2 weeks ago
Account Director
United States
Full-time
Remote
Director/Executive
$162K/yr - $195K/yr
8+ years expCommerceIQ is an AI-powered digital commerce platform that revolutionizes how brands sell online. The Account Director will be responsible for driving customer satisfaction, adoption, and retention, requiring a deep understanding of the Retail and CPG industries along with exceptional project management skills.
AnalyticsE-CommerceE-Commerce PlatformsInternetMachine LearningRetailSaaSSoftware
Responsibilities
Own the overall CIQ account strategy, planning, and executive engagement cadence
Deepen CIQ's strategic partnership with customers through business reviews and use-case workshops that tie product capabilities to measurable business outcomes
Track value realization on your accounts and proactively identify new opportunities to expand engagement and impact
Go beyond surface-level issues to uncover customers' root business challenges and desired outcomes
Translate complex needs into clear, actionable solutions and scalable frameworks
Identify and lead internal initiatives to continuously improve customer success processes
Build and maintain multi-threaded, VP+ relationships across customer organizations
Engage as a trusted advisor, constructively challenging customers when necessary to align with optimal outcomes
Lead executive-level business reviews and long-term strategic planning sessions
Develop compelling value propositions that demonstrate clear ROI and business impact
Independently lead renewals and negotiate contract terms, while identifying upsell and cross-sell opportunities
Collaborate with sales account executives to align on customer goals and expansion opportunities
Manage escalations and SLAs to preserve long-term customer trust
Leverage analytical acumen to identify performance trends, uncover root causes, and recommend platform-driven solutions
Use analytical frameworks to validate hypotheses, quantify ROI, and monitor account health
Collaborate with product and data science teams to surface insights that influence roadmap prioritization and customer automation opportunities
Champion usage within the customer base guiding teams on how to operationalize insights from CIQ's AI-driven analytics
Orchestrate cross-functional teams to deliver customer outcomes with excellence, even without direct authority
Champion the customer's voice internally, driving accountability and collaboration across functions
Foster a culture where we win as a team, balancing empathy, clarity, and a results-oriented mindset
Use data-driven insights to assess customer health, identify risk, and drive proactive engagement
Implement scalable success plans that increase satisfaction, adoption, and retention
Maintain a strong focus on product-enabled outcomes and quantifiable value creation
Conduct regular and data-driven reviews of customer health
Serve as a thought partner to customers, provide insights and guidance to both internal teams and customers
Stay ahead of industry trends, competitive moves, and emerging technologies to anticipate customer needs and guide innovation
Qualification
Required
8+ years' experience in consulting, account management, customer success, or a related field within analytics, SaaS, or e-commerce
Experience at a top consulting or analytics firm, or within a leading CPG, Retail, Amazon, or SaaS organization serving those sectors
Strong understanding of the CPG and e-commerce landscape, with proven ability to deliver measurable business impact
Exceptional strategic and analytical problem-solving skills; adept at translating insights into actionable plans
Executive presence with outstanding communication, influencing, and relationship-building skills
Demonstrated commercial acumen with a record of successful renewals, upsells, and contract negotiations
Proven leadership and collaboration skills, able to motivate and align cross-functional teams toward shared goals
Data-driven decision-making mindset; adept at interpreting metrics to drive continuous improvement
High bias for action, entrepreneurial energy, and comfort operating in ambiguity
Bachelor's degree in Engineering, Economics, or a related field
Willingness to travel and engage directly with customers
Preferred
MBA preferred
Benefits
Comprehensive medical, vision, and dental coverage
A 401(k)-retirement plan
Short & long-term disability insurance
Life insurance
Paid parental leave
Monthly reimbursements for gym, phone, and internet
10+ paid company holidays in each calendar year
Unlimited PTO
Company
CommerceIQ
CommerceIQ is an omnichannel management platform that helps large brands use machine learning and automation to increase e-commerce sales.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$195.5MKey Investors
SoftBank Vision FundInsight PartnersShasta Ventures
2022-03-21Series D· $115M
2021-06-22Series C· $60M
2016-01-14Series B· $12M
Leadership Team
Guru Hariharan
CEO & Founder
Recent News
2025-08-14
Company data provided by crunchbase