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Cornerstone Building Brands · 3 hours ago

Manager, Warranty Claims

Kearney, MO

Full-time

Onsite

Mid, Senior Level

5+ years exp

Cornerstone Building Brands is North America's largest manufacturer of exterior building products, dedicated to becoming the premier provider of exterior building solutions. The Manager of Warranty Claims is responsible for managing the warranty resolution process across all sales channels and ensuring outstanding claims are processed efficiently while providing technical assistance to customers and maintaining accurate warranty databases.

Building MaterialManufacturingReal Estate

Responsibilities

Coordinates claim inspections with field sales personnel. Provides proper information/support to field sales personnel to ensure appropriate handling of claim inspections

Provides month end reporting, monitoring warranty statistics and historical data regarding claims and dollars versus previous periods and percentage of sales. Identify trending and significant problematic issues, and ensure appropriate information is communicated to sales and manufacturing leadership

Review weekly check and credit requests and monitor the activity with Accounts Payable and Finance to ensure timely credit/payment processing for approved claims

Provide technical assistance as appropriate to manufactured housing accounts to rectify building code issues, installation difficulties, etc

Assists the Director, Warranty & Field Training in establishing and controlling annual department warranty budget

Provides installation assistance to customers utilizing products sold through our distribution channels. Answer questions, provide written instruction and test reports and provide on-site assistance when directed by Director, Warranty & Field Training

Provides appropriate support and input to the product development

Provides Marketing department with new product ideas and long-range planning input

Maintains adequate care and supervision of employees reporting to the department to ensure maximum utilization of human resources in accomplishing departmental/Company goals. Evaluates, motivates, and counsels direct reports as appropriate in accordance with Company policy and procedures. In concert with the Director, Warranty & Field Training and Vice President, Human Resources, develops and executes appropriate staffing plans to meet departmental and Company goals

Plays a leadership role in and supports processes regarding customer dissatisfaction issues, e.g., locks, color, etc

Responsible for appropriate interaction and responses regarding claim litigation, Attorney General’s and Better Business correspondence including processes and effective communication with company management and litigation representatives ensuring company interests are protected

Qualification

Building CodesCustomer ServiceProject ManagementAnalytical SkillsCommunication SkillsTraining DevelopmentConstruction KnowledgeLeadership

Required

Bachelor's degree in Marketing, Business Administration, or comparable discipline or equivalent combination of education and experience

Minimum of five years of experience in a Sales/Marketing/Technical Services/Warranty position with proven project management capability

Highly developed oral and written communication skills required

Ability to develop and present training programs required

Analytical/mathematical orientation required

Strong background in building process and codes required

Strong aptitude for construction and building applications

Preferred

Customer service and leadership/supervisory experience strongly preferred

Benefits

Medical, dental and vision benefits starting day 1

PTO

Paid holidays

FSA

Life insurance

LTD

STD

401k

EAP

Discount programs

Tuition reimbursement

Training

Professional development

Company

Cornerstone Building Brands

Glassdoor3.2

Cornerstone Building Brands provide complete building solutions for the residential and commercial markets. It is a sub-organization of Fortify Building Solutions.

Founded in 2018

Cary, North Carolina, USA

10001+ employees