Apply on Employer Site

Chamber · 1 month ago

Provider Success Manager

United States

Full-time

Remote

Senior Level

5+ years exp

Chamber Cardio is focused on transforming cardiovascular care by partnering with independent cardiologists. The Provider Success Manager will serve as a key partner for network practices, helping them thrive in value-based care by driving clinical performance, optimizing technology adoption, and ensuring successful practice outcomes.

Health CareHealth DiagnosticsWellness

Responsibilities

Serve as the primary relationship owner for assigned practices, building trust and alignment around value-based goals

Review and interpret clinical performance data with providers — highlighting key trends, opportunities, and best practices

Support practices in implementing improvement plans related to outcomes, utilization, and patient engagement

Identify and escalate barriers to performance, partnering internally to develop solutions that improve results

Train and coach providers and staff on Chamber’s platform, ensuring tools are fully utilized for care coordination, documentation, and reporting

Track user engagement and adoption metrics; proactively address underutilization through targeted interventions

Partner with the Product and Operations teams to translate customer feedback into product improvements

Coordinate onboarding and ongoing success planning for each practice

Create structured workflows and success playbooks that scale across the network

Monitor key metrics (e.g., engagement rates, gap closure rates, quality performance) and deliver recurring progress reports to stakeholders

Ensure all customer touchpoints reflect Chamber’s standards of empathy, professionalism, and reliability

Build relationships with your first set of practices and establish recurring success reviews

Lead joint metric reviews with providers, demonstrating insight into their population performance and operational dynamics

Deliver the first round of practice-level training sessions on Chamber’s tools

Establish feedback loops between practices and internal teams to ensure continuous improvement

Qualification

Customer success experienceClinical workflows understandingHealthcare data interpretationValue-based care knowledgeRelationship managementTechnology implementationCommunication skillsProblem-solvingDetail-oriented

Required

5–8+ years of experience in customer success, practice management, or provider engagement — ideally within value-based care, managed care, or population health

Strong understanding of clinical workflows, quality metrics, and payer-provider collaboration

Exceptional relationship management and communication skills, with a consultative, empathetic approach

Ability to interpret and explain healthcare data to non-technical audiences

Passion for technology, especially implementing new technology and AI

Detail-oriented operator who can balance proactive planning with responsive problem-solving

Passion for improving outcomes and experiences in cardiovascular care

Company

Chamber

Chamber Cardio® enables cardiology practices and providers to make the transition to value-based care, ensuring that they are compensated for delivering the right care at the right time.

Founded in 2022

Washington, District of Columbia, USA

11-50 employees