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IDR, Inc. · 2 hours ago

IT Support Technician

Fort Worth, TX

Full-time

Hybrid

Mid Level

4+ years exp

IDR, Inc. is seeking an IT Support Technician to join one of their top clients in Fort Worth, Texas. The role involves providing on-site and remote technical support to end-users, troubleshooting various hardware and software issues, and documenting resolutions and procedures.

Information TechnologyRoboticsSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Responsible for providing on-site and/or remote technical support to end-users

Troubleshoot and resolve desktop, laptop, printer, and peripheral issues

Assist users with software problems, including operating systems, productivity suites and other applications

Set up new computers and equipment at user locations

Replace or upgrade hardware components

Use IT service management (ITSM) tools to log, track, and update service tickets

Frequently travel within a facility or to nearby locations

Document resolutions, technical procedures, and asset changes

Qualification

IT Field Support experiencePublic Safety alert systemsPublic Safety experienceBasic IT Certification

Required

4+ years of experience in an IT Field Support position

Hands-on experience working with Locution or similar Public Safety alert systems (Active911, Purius, Pulsepoint)

Experience working in Public Safety or Government environment

Basic IT Certification Preferred (A+)

Benefits

Full Benefits; Medical, Vision, Dental, and more!

Employee Stock Ownership Program

Medical, Dental, Vision, and Life Insurance

Company

IDR, Inc.

Glassdoor4.4

IDR, Inc.

Founded in 1998

Alpharetta, Georgia, USA

501-1000 employees

http://idr-inc.com

H1B Sponsorship

IDR, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (7)