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Royal Caribbean Group · 3 hours ago

Specialist, Shared HR Services & Strategy Travel

Miami, FL

Full-time

Onsite

Senior Level

5+ years exp

Royal Caribbean Group is a leading cruise line company offering exciting career opportunities. The Specialist, Shared Human Resource Services & Strategy Travel is responsible for accommodating crew movement, performing failure analysis, and optimizing travel processes to meet operational needs.

Travel

Responsibilities

Analyzes and determines best itineraries and fares while remaining within travel policy. Exercises independent judgment to optimize routing and cost avoidance decisions

Assists crewmembers with itineraries by monitoring flight irregularities while in route to/from ship

Independently researches and resolves situations requiring extensive oversight and diligence for the complicated roles and routing of the itineraries

Manage and update internal customers’ travel preferences as to customize their business and leisure travel. This includes serving as travel agent to senior level shipboard employees’ booking air, car, hotel, personal and family travel

Book and ticket travel requests from E1 and maintain the metric levels required

Performs failure analysis and independently executes problem resolution as a result of monitoring and correcting errors that may cause exceptions with data integrity of the application and profile of the customers

Oversee refunds, cancellations, schedule changes and queues

Manage costs and related decisions, remaining within company guidelines, while providing accommodation to all crew members traveling on duty or personal travel

Re-shop booked and ticketed itineraries, seeking continuous savings potential for the PNR and customer satisfaction

Provide solutions for customers travel concerns

Is the liaison between the company and airlines

Qualification

SabreTravel agency experienceWorkforce schedulingMicrosoft ExcelInternational visa requirementsCustomer serviceAnalytical skillsProblem solvingNegotiatingInterpersonal skills

Required

BS degree from an accredited college/university in a related field and/or previous directly related professional level experience in one or more of the following functions: workforce scheduling, logistics services, travel

Minimum 5 years travel agency or industry experience

Must have airline systems experience, specifically Sabre, as well as Microsoft Word, Excel and AS/400

Ability to work nights and weekends as needed is required

Demonstrated ability to manage travel policy

Extensive knowledge of geography to fulfill intricate international itineraries

Excellent skills in the following areas: follow-up, organization, analytical, flexibility, customer service, negotiating

Excellent interpersonal skills to include both verbal and written

Team player with the desire and capability to step in as needed to ensure the achievement of the department's goals

Agents are responsible for service levels and attending to all customers' needs

Understanding of all airline contracts including AirSea fares and marine contracted fares

Extensive knowledge and applicability of international visa requirements

Must be detail oriented and possess problem solving skills