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Eleos Health · 1 month ago

Customer Experience Partner (US, Remote)

United States

Full-time

Remote

Mid Level

$100K/yr - $130K/yr

3+ years exp

Eleos Health is a company dedicated to enhancing behavioral health care through data and personalization. The Customer Experience Partner will guide the implementation and ongoing success of the company's services for commercial customers, ensuring effective onboarding and maintaining strong partnerships throughout the customer lifecycle.

Artificial Intelligence (AI)Health CareInformation TechnologyMental Health

Growth Opportunities

Responsibilities

Lead customer technical configurations with a focus on speed, clarity, and effective adoption

Configure customer environments, guide administrators, and ensure technical readiness

Deliver product overviews, workflow recommendations, and best practices

Serve as the primary customer contact for onboarding, value delivery, and ongoing partnership

Manage the full post-sale lifecycle for your Commercial account portfolio, using a blend of personalized human touchpoints and scalable digital-touch tools to support customer success

Build strong relationships with day-to-day users and operational leaders

Understand each customer’s goals, workflows, and success metrics to tailor recommendations and guidance

Monitor usage patterns and customer health to proactively identify risks or opportunities

Use data and insights to recommend workflow improvements and feature adoption

Provide strategic check-ins to reinforce value and drive customer outcomes

Collaborate with the Customer Academy to support customer training and enablement

Partner with Account Managers on renewal preparation and expansion opportunities

Share customer insights and product feedback with internal teams to influence improvements

Support process optimization and scalability initiatives within Customer Experience

Maintain accurate account records, implementation plans, and customer notes

Track progress toward customer goals and internal KPIs

Follow operational processes to ensure consistent, high-quality customer delivery

Qualification

Customer SuccessTechnical ConfigurationData AnalysisHealthcare WorkflowsSaaS ExperienceTechnical AcumenCommunication SkillsOrganizational SkillsProject ManagementRelationship Building