This job has closed.

PremiStar · 5 hours ago

Controls Department Coordinator

Buford, GA

Full-time

Onsite

Mid Level

3+ years exp

PremiStar is a company that values work-life balance and offers career advancement opportunities. The Controls Department Coordinator will be responsible for scheduling and dispatching technicians for service and maintenance, acting as a liaison between customers and the company to ensure customer needs are met.

CommercialHeating Ventilation and Air Conditioning (HVAC)Home ImprovementIndustrial

Responsibilities

Serve as the initial point of contact with escalated issues and inform appropriate manager

Generate scheduled service calendar for assigned portfolio of service agreements

Receive customer service calls and schedule or dispatch technicians to appropriate locations

Create and relay work orders, messages, or information to or from technicians or customers

Communicate with customers, coworkers, or supervising personnel to address questions, problems, or requests for service

Communicate with the customer the status of service calls and relay information to technician and service representatives as needed

Communicate with the project team to assist with the monitoring and control of budgets, expenditures, and schedules

Liaising with subcontractors and suppliers and helping with creation of subcontractor work/purchase orders

Build pay application documents for projects that require formal documentation

Generate project financial reports, including tracking the financial performances of projects (CTC)

Interface with the accounting team to ensure compliance with the business and client invoicing requirements

Assist with tracking of invoices and project progress payments

Process/format of project deliverables, including reports, memos, technical specifications

Prepare and schedule daily work and run schedules

Receive and document customer purchase orders

Track status of any orders and resolve problems

Confirm time, check material, and submit for billing once matched to biller

Monitor technician locations and utilization to coordinate service and schedules

Record and enter records of customer requests, work or services performed

Coordinate and determine tools and inventory needed for technician to complete service order

Identify best technician assignment based on customer and equipment knowledge

Manage the unbilled hours report

Submit tech hours for payroll processing

Assist and train dispatchers

Perform administrative activities, which may include returning parts for credit, assisting with labeling incoming equipment or parts for service and construction departments

Other duties as assigned