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Nayya · 3 weeks ago

Senior Customer Success Manager

New York, NY (Hybrid)

Full-time

Hybrid

Senior Level

$110K/yr - $140K/yr

5+ years exp

Nayya is a health and wealth technology company founded in 2019, focused on transforming complex benefits experiences through AI and advanced analytics. The Senior Customer Success Manager will play a pivotal role in building relationships with customers, defining customer success, and collaborating with internal teams to enhance product offerings and customer satisfaction.

Artificial Intelligence (AI)Employee BenefitsFinanceHealth InsuranceSoftware

Comp. & Benefits

Responsibilities

Strengthen our customer relationships by delivering amazing support; you’ll be the face and voice of Nayya with your customers

Be an analytical and adaptable partner with a focus on customers’ objectives and opportunities

Engage with data to understand customer engagement, identify product enhancements, and promote user adoption

Track customers’ value, retention, customer satisfaction and ultimately the expansion of Nayya’s footprint

Partner with employer customers to establish and execute communications strategies that maximize Nayya's impact for their teams

Collaborate closely with product and sales to continuously innovate on Nayya products and deliver value to our customers

Prepare and present Quarterly Business Reviews

Qualification

Customer success experienceData analysisProject managementStakeholder managementCommunication skillsEntrepreneurial approachOwnership mindsetRelationship building

Required

5+ years of customer success experience; extra credit if you have prior experience scaling customer success or a similar function in a startup environment

A domain expert with experience partnering with carriers and/or brokers and/or benefits admin/ben tech providers or supporting direct-to-employer relationships

Entrepreneurial approach, comfort with ambiguity

A socially-oriented advocate who is passionate about building relationships and managing stakeholders

Unafraid of going deep into the data to understand customer engagement and adoption

Passionate about creating technology experiences that empower users

An empowered ownership mindset

Strong project management and organizations skills

A clear, empathetic and proactive communicator