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CentralReach · 4 weeks ago

Team Lead, Revenue Cycle Leads

Fort Lauderdale, FL

Full-time

Hybrid

Mid, Senior Level

$80K/yr - $85K/yr

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. The Team Lead role focuses on ensuring client success by driving optimal customer engagement and achieving a high collections rate, while acting as a strategic advisor and collaborating with internal teams to enhance overall performance.

ComputerNeuroscienceSoftware

Growth Opportunities

Responsibilities

Primary Point of Contact for internal team inquiries and issue resolution

Manage and resolve escalations, ensuring timely and effective communication between stakeholders

Act as a liaison between RCL* and internal departments (Operations) to streamline processes and enhance collaboration

Develop and maintain SOPs for onboarding, engagement, and retention to ensure consistency and best practices

Support implementation of KPI’s for team

Support the team in managing customer escalations, providing guidance, and collaborating solutions to ensure customer satisfaction

Understand and Drive RCM Process Develop a deep understanding of the Revenue Cycle Management (RCM) process, collaborating with customers to optimize workflows for maximum efficiency and improved collections

Achieve 95%+ Collections Rate Work closely with internal teams to help achieve a 95%+ collections rate. Analyze data to identify areas for improvement and ensure timely collections

Identify and Improve Service Utilization Assess service utilization, identifying areas for improvement. Provide actionable recommendations to optimize services, improve efficiency, and enhance customer experience

Mitigate Account Risks Proactively identify and address risks to customer accounts, working collaboratively with internal teams to mitigate potential issues and ensure long-term retention

Customer Training & Education Ensure customers are well-trained on tools, processes, and their role in the partnership, offering continuous support to ensure effective utilization of resources

Act as a Strategic Advisor Develop a deep understanding of the customer's business and overall relationship with the company. Act as a trusted advisor, offering recommendations and insights that drive long-term success and strengthen the partnership

Collaboration with Internal Stakeholders Work closely with internal teams, including AR, Billing, Posting, Account Managers, and SW CSL, to resolve issues, streamline processes, and deliver optimal outcomes for customers

Work on Renewals Collaborate with internal teams to manage and support customer renewals, ensuring customers are satisfied and committed to continuing the partnership

Qualification

Revenue Cycle ManagementClient Success ExperienceCustomer Escalation ManagementMicrosoft Office SuiteCRM Software ProficiencyCommunicationInterpersonal SkillsProblem-Solving SkillsOrganizational SkillsAttention to Detail

Required

Bachelor's degree or equivalent work experience in a related field (Healthcare, Business Administration, Finance, etc.)

Proven experience in client success, customer service, or revenue cycle management (RCM)

Strong understanding of the RCM process and its impact on collections and customer satisfaction

Excellent communication, interpersonal, and problem-solving skills

Proven track record of managing customer escalations and addressing issues proactively

Ability to act as a strategic advisor to customers, understanding their business needs and recommending appropriate solutions

Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment

Proficiency in Microsoft Office Suite and CRM software

Preferred

Experience with RCM-related tools is a plus

Benefits

Competitive compensation

Comprehensive health benefits

Generous PTO

401(k) matching

Paid parental leave

Hybrid work schedules

Career development support

Wellness programs

Opportunities to give back through CR Cares™

Company

CentralReach

CentralReach provides the leading Autism and IDD Care software and services platform to help children and adults diagnosed with autism and related intellectual and developmental disabilities - and those who serve them - unlock potential, achieve better outcomes, and live more independent lives.

Founded in 2012