Summa Health · 1 month ago
Member Service Representative- Seasonal
Greater Cleveland
Full-time
Hybrid
Entry Level
$15.96/hr - $25/hr
1+ years expSumma Health is a healthcare organization seeking a Member Service Representative for a seasonal position. The role involves providing personalized service to members, answering questions, and resolving concerns while coordinating with management and other departments.
Health CareMedicalNon Profit
Responsibilities
Provides personalized service to members and promptly works to answer questions and resolve concerns
Coordinates with management and other departments to effectively address member needs
Qualification
Required
High School diploma or GED
More than 1 year of experience performing same or similar responsibilities
Customer service including call-center or administrative support experience
Demonstrate knowledge of Customer Service practices, including phone system operations and documentation workflows
Communicate effectively with others through written and verbal means
Facilitate working in Windows, and with organizing computer based information
Balance need for decisive, professional demeanor with warm, non-confrontational customer-first attitude
Project empathy, confidence, proper tone, and service-oriented attitude over the telephone
Operate standard office equipment such as a personal computer and headset
Adept keyboarding and computer skills, including wifi, VPN access, and audio controls
Demonstrates ability to learn and practice knowledge of health insurance industry, including governing rules and regulations
Organize and manage time in order to complete tasks within designated time frames in fast paced environment
Demonstrates ability to learn and practice knowledge of and complies with regulatory, departmental, and company policies & procedures
Ability to maintain confidentiality of member health information and business information
Flexible: ability to adjust work hours to meet business demands; comfortable in a remote work environment
Sit for prolonged periods of time
Bend, stoop, and stretch
Lift up to 20 pounds
Manual dexterity to operate computer, phones, and standard office machines
Preferred
College experience preferred
Background in Medicare and/or health insurance strongly preferred
Benefits
Basic Life and Accidental Death & Dismemberment (AD&D)
Supplemental Life and AD&D
Dependent Life Insurance
Short-Term and Long-Term Disability
Accident Insurance, Hospital Indemnity, and Critical Illness
Retirement Savings Plan
Flexible Spending Accounts – Healthcare and Dependent Care
Employee Assistance Program (EAP)
Identity Theft Protection
Pet Insurance
Education Assistance
Daily Pay
Company
Summa Health
Summa Health is a non-profit medical care that offers orthopedic, weight management, sleep medicine, mental, and digestive health services.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$14.6M2024-01-17Acquired
2020-02-07Grant· $1.5M
2019-11-21Grant· $2.1M
Leadership Team
Cliff Deveny
Advisor/CEO Emeritus
Recent News
2025-11-27
Mobihealthnews
2025-11-08
2025-11-02
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