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EY · 3 hours ago

ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consulting - Open Location

Atlanta, GA

Full-time

Hybrid

Lead/Staff, Director/Executive

$172K/yr - $392K/yr

5+ years exp

EY is a globally connected powerhouse of diverse teams dedicated to shaping a better working world. They are seeking a Senior Manager for ServiceNow Enterprise Service Management Transformation, responsible for leading technology transformation projects and managing client relationships while ensuring project objectives are met.

AccountingAdviceBusiness IntelligenceConsultingFinancial ServicesProfessional Services

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Leading engagement delivery and managing client relationships on a daily basis

Accountable for program/project management, ensuring that all objectives are met

Developing resource plans and budgets for engagements, managing engagement economics effectively

Qualification

ServiceNow implementationProgram/project managementServiceNow certificationsClient relationship managementTechnical architectureAgile delivery modelsBusiness process transformationCommunicationTeam leadershipProblem solvingRelationship building

Required

Bachelor's degree required (4-year degree); Master's degree preferred

Typically, no less than 5 - 7 years relevant experience in ServiceNow implementation experience

5 – 7 years of Big 4 or equivalent consulting experience preferably at the Senior Manager or Director level

ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)

Minimum of 2 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery, ServiceNow Certified Implementation Specialist – Customer Service Management, ServiceNow Certified Implementation Specialist – Field Service Management

Excellent consulting and interpersonal skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization

Ability to effectively develop presentations, functional and technical roadmaps as well as present ideas and proposals to all levels of management and technical expertise

Experience with defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture

Experience leading teams and supervising others

A driver's license valid in the U.S (United States)

Ability to travel to meet client needs (up to 60%)

Preferred

ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)

Performance analytics and reporting experience – certifications are a plus

Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus

Experience in ServiceNow's AI solutions (Now Assist, Agentic, AI Control Tower)

Benefits

Medical and dental coverage

Pension and 401(k) plans

Wide range of paid time off options

Flexible vacation policy

Designated EY Paid Holidays

Winter/Summer breaks

Personal/Family Care

Other leaves of absence

Company

EY

Glassdoor3.8

EY is building a better working world by creating new value for clients, people, society, the planet, while building trust in the capital markets.

Founded in 1989

London, England, GBR

10001+ employees

http://www.ey.com

H1B Sponsorship

EY has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (10242)

2024 (9877)

2023 (10966)

2022 (9394)

2021 (5652)

2020 (8849)