Klaviyo · 2 hours ago
Manager, Deliverability Strategy
United States
Full-time
Remote
Mid, Senior Level
$144K/yr - $216K/yr
4+ years expKlaviyo is a company focused on empowering creators to own their destiny through innovative technology. The Manager, Deliverability Strategy is responsible for ensuring operational excellence and individual contributor development within the deliverability function while aligning with Professional Services business objectives.
AdvertisingAnalyticsE-CommerceMarketing AutomationSoftware
Responsibilities
Provide comprehensive people management including regular coaching, performance feedback, and career development planning
Conduct formal performance reviews and collaborate with Global Head on promotion recommendations and succession planning
Lead onboarding programs for new team members, ensuring knowledge transfer, cultural integration, and rapid productivity
Identify individual development needs and coordinate growth opportunities aligned with business requirements and career aspirations
Foster collaborative team environment that promotes knowledge sharing, continuous learning, and professional growth
Execute team development initiatives that align individual growth with Professional Services organizational objectives
Coordinate across distributed team structure and multiple timezones to ensure consistent service delivery and equitable workload distribution
Optimize daily workflow allocation and capacity management to ensure consistent, high-quality service delivery
Implement operational processes that guarantee service quality standards, response time commitments, and customer satisfaction
Monitor team productivity and proactively address performance trends before they impact client satisfaction or business outcomes
Coordinate with other teams and functions to ensure clear communication, effective project handoffs, and seamless service delivery
Maintain documentation of processes, procedures, and best practices to support team knowledge management and organizational learning
Monitor team budget adherence and communicate resource needs/risks to Global Head
Ensure operational data accuracy across capacity tracking, forecasting systems, and KPI reporting to support informed decision-making
Track team contribution to service delivery excellence, customer satisfaction metrics, and Professional Services objectives
Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up
Serve as escalation point for complex client and interpersonal issues, managing emotional friction professionally while ensuring rapid resolution and maintained relationships
Monitor client satisfaction within assigned portfolios and address service delivery concerns proactively
Conduct quality reviews of team deliverables and provide feedback that improves individual and team performance
Ensure all client interactions meet professional standards and support Klaviyo's reputation for excellence in deliverability services
Collaborate with Global Head on strategic account issues and service delivery improvements
Support Customer Success renewal processes through team service delivery excellence and customer advocacy
Ensure team participates effectively in case study development, success story documentation, and referenceability initiatives
Execute tactical improvements and process changes under Global Head direction, implementing with assigned resources
Lead team training sessions and knowledge sharing that strengthen overall capabilities and service delivery
Support strategic initiatives by providing operational execution and ensuring consistent implementation across team
Monitor industry trends and best practices to ensure team knowledge remains current, relevant, and competitive
Participate in cross-functional projects as subject matter expert, with timeline commitments approved by Global Head
Qualification
Required
Strong people management experience with success developing individual contributors in technical, customer-facing roles
Solid understanding of email deliverability fundamentals, SMS compliance, and industry best practices
Basic understanding of Professional Services business model, customer success metrics, and financial accountability
Proven ability to develop team members and drive performance improvement in growth-oriented environments
Excellent organizational skills with ability to manage competing priorities, deadlines, and stakeholder expectations effectively
Strong communication and interpersonal skills with ability to provide clear feedback, facilitate collaboration, and resolve conflicts
Experience with performance management including coaching, goal setting, development planning, and review processes
Customer service orientation with focus on proactive issue resolution, client satisfaction, and long-term relationship building
Ability to make clear decisions under ambiguity, diagnose root causes quickly, and manage escalations with calm professionalism
Analytical mindset with ability to identify performance patterns, implement improvements, and measure outcomes
Bachelor's degree preferred or equivalent relevant experience in team management and deliverability/technical fields
4+ years of experience leading teams in customer-facing technical or professional services environments
5+ years of hands-on experience in email deliverability, SMS compliance, or related technical field with demonstrated expertise
Proven track record of team development, performance improvement, and service delivery excellence in growth-oriented environments
Proven experience driving renewals and expansion for recurring professional services with demonstrable impact on retention and revenue growth
Experience with process design, quality assurance, and service delivery optimization in client-facing organizations
You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient
Benefits
Participation in the company’s annual cash bonus plan
Variable compensation (OTE) for sales and customer success roles
Equity
Sign-on payments
A comprehensive range of health, welfare, and wellbeing benefits based on eligibility
Company
Klaviyo
Klaviyo is an automation and email platform designed to help grow businesses.
1001-5000 employees
H1B Sponsorship
Klaviyo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (47)
2024 (29)
2023 (24)
2022 (27)
2021 (21)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$1.35BKey Investors
ShopifySands Capital VenturesAccel
2025-08-13Post Ipo Secondary· $195.06M
2025-05-14Post Ipo Secondary· $372.95M
2023-09-20IPO
Leadership Team
Andrew Bialecki
CEO
Ed Hallen
Co-Founder, Chief Strategy Officer, Board Member
Recent News
2025-12-17
2025-12-16
2025-12-16
Company data provided by crunchbase