Apply on Employer Site

Freeman Mathis & Gary, LLP · 1 day ago

Information Technology Support Specialist

Boston, MA

Full-time

Onsite

Senior Level

$31/hr - $44/hr

5+ years exp

Freeman Mathis and Gary, LLP is a rapidly growing, national litigation firm seeking an enthusiastic IT Support Specialist to join their Boston, MA office. The IT Support Specialist provides training and support to end users, ensuring their needs are met to effectively use technology in their roles.

Consulting

Responsibilities

Support for all end user technical and applications software problem resolution

Monitor ticketing system to ensure resolution of all incidents and/or appropriate escalation to firm technology resources in a timely manner

Interact with the IT team, HR and Administrative management- leverages relationships for excellent outcomes and end user support initiatives

Communicates effectively with attorneys, staff, clients and vendors

Provide support & training for VOIP & Softphones, Unified Collaboration Systems, and video conferencing systems

Active Directory, Office 365 Administration

Support deployment of new technologies, identification of technical needs, and effectively communicating those needs to the managing partners of the firm

Accurate documentation of IT service requests to ensure ticket response and resolution as well IT Processes and Policies

Maintain positive vendor relationship management when necessary and escalate issues to IT Support Manager as needed

Facilitate the setup and relocation of offices under tight timelines (technologies include desktop and user setup, printing, application support and many others)

Additional duties as assigned

Qualification

Microsoft Office SuiteIT support experienceIManage experienceTrainingDevelopmentCustomer service skillsCommunication skillsProblem solving skillsOrganizational skills

Required

High School Diploma required

Five or more years' experience as an IT support specialist in a professional services environment

Expert level Microsoft Office Suite, specifically Excel, Word & Outlook

Active Directory, Office 365 Administration

Demonstrates a high level of patience, able to meet users where they are and teach them how to self-serve to reduce their reliance on IT support going forward

Self-motivated with the ability to work under little or no direction once basic job competencies are mastered

Flexibility to work outside of business hours and overtime as required

This position may require travel to assigned support locations and other locations as needed