Hartford HealthCare · 1 month ago
Team Lead Public Safety Officer (Security, Sergeant) - Greater Manchester
Manchester, CT
Full-time
Onsite
Senior Level
5+ years expHartford HealthCare is Connecticut’s most comprehensive healthcare network, and they are seeking a Team Lead Public Safety Officer to ensure the safety and security of their facilities. The role involves responding to emergencies, supervising security staff, and maintaining a secure environment for employees, patients, and visitors.
Health CareHealth DiagnosticsHospitalOncologyPharmaceuticalRehabilitation
Responsibilities
Acts as first responders, immediately responding to all emergency codes and uses established procedure once on-scene. Follows proper PMT and descalation training and follows clinical direction when detaining or restraining a patient or unruly visitor
Ensures emergency teams have unobstructed routes to areas they need to access and works with local EMS services (Fire, Police, Ambulance), when needed
Acts as a liaison between the hospital and law enforcement agency
Places miscreants under citizen’s arrest until he can be handed over to the law enforcement officials
Safeguards against vandalism, theft, fire and injury to employees, patient and visitors
Patrols external and internal areas of the hospital, parking areas, and grounds and assists in monitoring the safety of entrances and exits. Documents time of rounds at assigned stations using a data recording system
Maintains a security presence throughout the hospital, utilizing CCTV, access control equipment, and physical patrols to monitor egress and ingress of personnel and to identify and restrict the access of unauthorized persons
Identifies and responds to suspicious activity
Provides guidance and assistance to patients and visitors after normal hospital working hours. Provides verbal direction to departments and persons, and if possible, provides a personal escort when needed
Conducts regular testing of alarms, including but not limited to, Fire Alarm drills in accordance with Joint Commission recommended standards. Monitors employee response and actions during fire drills. Documents problem areas and provides a report to the Safety Committee to include recommendations
Responds to all alarm activation's and investigates cause
Inspects Hospital for fire or environmental hazards, ensuring that the security arrangements in the hospital like computers, alarm systems and close circuit cameras are functioning properly
Responsible for the collection of all lost and found items and produces the proper documentation and location of owner property when possible
Upon request, collects patient valuables and secure in the property room safe until called for
Investigates and documents the facts and a description of the reports of theft or vandalism in an incident report and forwards the report to the Security Sergeant or lead. Upon request, or when the situation warrants, summons the local police to investigate
Coordinates shift schedules with assigned officers and Director. Obtains staff backup when warranted due to employee illness, vacation or vacancy. Completes staff performance appraisals and reviews with the Director prior to discussing with the employee. Provides direction, job coaching and advice
Respond to calls for morgue duty and applies proper lifting techniques. (i.e. transport deceased patient to the morgue and responsible for proper release of the body)
Enforces all parking regulations and traffic control. Assists with valet parking services. Issues warning tickets to employees parked in unauthorized areas. Escorts or drives motor vehicle to transport individuals to specified locations
Operates badge making equipment, CCTV, Access Consoles and two-way radios
Documents reports of daily activities, investigations and irregularities
Assists Engineering in responding to facility needs when Engineering not on duty. Contacts Engineering designee on call, if needed
Performs other duties as requested by supervisors
Qualification
Required
Must be a high school graduate as evidenced by a diploma or GED equivalency certificate
Must possess an Associate Degree or sixty (60) semester hours from an accredited institution in Criminal Justice or a related field
Must possess and maintain a valid driver's license, maintain a driving record free of any violations and pass a safe driving educational program upon hire and annually thereafter in order to be eligible to participate in the Fleet Vehicle Program as outlined in the Eastern Connecticut Health Network's Environment of Care Safety Policies and Procedures #110
Must possess a current Connecticut Security Officer Identification Card
Must be trained in PMT and de-escalation techniques, as prescribed by ECHN
A minimum of five-years of previous security or security-related experience, such as law enforcement, or military service is necessary
Must be able to read, speak and write proficiently in English in order to effectively communicate on a daily basis with staff, patients and visitors
Must be in good physical condition in order to quickly move up and down stairs, run in order to respond to urgent situations, stand for long periods and walk long rounds
Must be capable of taking swift and efficient action, forcibly detaining, restraining and/or extracting persons from the premises when responding to emergency codes or other urgent situations
Must be alert and have excellent observation skills
Must have good communication and analytical abilities and ability to exercise independent judgement in emergency situations
Must possess a working knowledge of applicable state laws, especially those dealing with use of force and detention powers
Must have a thorough knowledge of the floor plan of the hospital including all the normal and emergency entry and exit points
Must have knowledge about Hospital and departmental policies and procedures, performing and enforcing said policies and procedures
Preferred
Previous lead or supervisory experience is preferred
Benefits
Competitive benefits program designed to ensure work/life balance
Company
Hartford HealthCare
Hartford HealthCare is a group of hospitals that offers complete healthcare services including cancer care, rehabilitation and pharmacy.
10001+ employees
H1B Sponsorship
Hartford HealthCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (2)
2023 (4)
2022 (6)
2021 (4)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$150MKey Investors
Connecticut Health and Educational Facilities Authority
2024-04-01Debt Financing· $150M
Leadership Team
Jeffrey Flaks
President & Chief Executive Officer
Bimal Patel
President and COO
Recent News
Hartford Business Journal
2025-12-18
Company data provided by crunchbase