Apply on Employer Site

FloQast · 3 hours ago

Senior People Business Partner

New York, NY

Full-time

Hybrid

Mid, Senior Level

$116K/yr - $174K/yr

5+ years exp

FloQast is a fast-growing company experiencing rapid growth, and they're excited about their team's impact on the company’s business. The Senior People Business Partner will support the Customer Experience and Post-Sales organizations by providing strategic guidance, coaching, and insights to strengthen team effectiveness and drive organizational growth.

AccountingB2BEnterprise SoftwareSaaS

Growth Opportunities

No H1B

Responsibilities

Serve as a Senior People Business Partner supporting leaders across CX and Post-Sales, building strong relationships and providing guidance on people-related matters. Collaborate with PBPs cross-functionally to maintain alignment and consistency

Act as the primary escalation point and trusted advisor on all People-related matters across CX and Post-Sales, using sound judgment to assess when to involve the Sr Director of PBPs or other cross-functional partners

Lead initiatives in organizational design, change management, leadership coaching, and performance culture, ensuring CX and post-sales teams are structured and empowered for growth

Partner with Finance, Talent Acquisition, Total Rewards and People Ops to align on headcount strategy, workforce planning, and organizational scalability

Drive manager and leadership effectiveness by providing coaching, frameworks, and practical guidance to build strong, accountable teams

Support the execution of People programs — including performance cycles, compensation planning, promotions, and talent reviews — within your assigned groups

Identify and surface trends across CX and Post-Sales — including engagement, turnover, performance, development, and customer-impacting patterns — to inform People decisions and leadership visibility

Collaborate with other PBPs to ensure alignment, consistency, and shared learning across functions

Mentor and coach PBPs supporting GRO, helping to strengthen their business acumen, judgment, and partnership capabilities; while this role has no direct reports, it plays a key role in developing and elevating the broader PBP team

Own key CX People dashboards and metrics, ensuring data accuracy and visibility; proactively identify ways to keep the Sr Director of PBPs informed and maintain a pulse on organizational health and sentiment

Build strong cross-functional relationships with Total Rewards, Talent Acquisition, People Ops, and other partners to ensure People programs and processes are effectively implemented and aligned to business needs

Any other tasks that may be assigned to help the company meet its goals

Qualification

HR/People Business PartnerOrganizational designChange managementExecutive partnershipBusiness acumenData-driven mindsetGSuite proficiencyInfluencing skillsCommunication skillsEmotional intelligenceCollaborative mindset

Required

5–7+ years of progressive HR/People Business Partner experience, ideally supporting Customer Experience, Support, SaaS Post-Sales, or Go-To-Market teams in high-growth environments

Deep expertise in executive partnership, organizational design, and change management

Exceptional business acumen; you understand pipeline, forecasting, and customer journeys and can speak the language of revenue leaders

Ability to operate independently with senior executives, exercise strong judgment, and discern when to escalate or seek alignment

Strong influencing and communication skills, with the ability to build trust across all levels of the organization

A data-driven mindset and comfort navigating ambiguity to create clarity and direction

Proven success in managing multiple priorities and leading through change in fast-paced, scaling organizations

Strong strategic thinking, with a proven successful track record of designing, developing, and aligning People initiatives with business objectives to support operations and international expansion

High degree of proficiency with GSuite, Slack, and Zoom applications or other similar collaboration tools is a must

Emotional intelligence and a collaborative mindset, with a focus on finding scalable solutions, driving positive outcomes, and doing what is best for the business

Commitment to upholding exceptional ethical principles and integrity in all HR practices

Comfortable with change, ambiguity, and risk and can comfortably adapt and respond to the changing demands of a fast-paced high-growth environment

Ability to prioritize workload and self-manage multiple programs, balance speed and quality of work, and meet ambitious deadlines

Ability to turn obstacles into challenges and to motivate to keep morale and productivity high

Sense of ownership and pride in your performance and its impact on the Company's success