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Capital Credit Union · 16 hours ago

Branch Manager

Sturgeon Bay, WI

Full-time

Onsite

Mid, Senior Level

3+ years exp

Capital Credit Union is dedicated to strengthening the communities they serve through their mission-driven approach. The Branch Manager oversees the daily operations of the branch, ensuring efficient service delivery, team management, and compliance with financial regulations while enhancing member experience.

Banking

Work & Life Balance

No H1B

Hiring Manager

Amber Micke

Responsibilities

Lead and manage all aspects of the branch's operations, including staffing, workflow management, and resource allocation

Develop and implement operational strategies, policies, and procedures to enhance efficiency and productivity

Monitor and improve operational processes to ensure high-quality service delivery and adherence to company standards

Takes responsibility for overall branch functionality and appearance, including safety and security

Works with Facilities Department to ensure safety and security at the branch, as needed

Recruit, train, and develop a high-performing team; provide ongoing coaching and performance feedback

Set clear expectations for staff and create a collaborative and motivated work environment

Manage staff schedules, workload distribution, and ensure adequate coverage to meet operational demands

Carries out supervisory responsibilities such as discipline, performance appraisals, salary recommendations, and approving timecards

Ensure excellent service is consistently provided by the branch team

Address member inquiries, concerns, and complaints promptly and professionally

Implement initiatives to enhance the member experience and loyalty

Maintains working knowledge of branch positions (not including Mortgage Lender) performs responsibilities as needed

Acts as a resource for employees, managers by walking around, observing staff, coaching in the moment and conducts monthly performance coaching with employees

Monitor and manage branch budgets, expenses, and revenue targets

Analyze financial data and identify opportunities to increase profitability and control costs

Collaborate with finance teams to ensure accurate reporting and adherence to financial guidelines

Analyze key performance indicators (KPIs) related to branch operations, such as sales, member satisfaction, and efficiency metrics

Identify trends, issues, and opportunities for improvement and develop action plans accordingly

Ensure compliance with all company policies, industry regulations, and legal requirements

Mitigate risks by implementing appropriate control measures and maintaining a safe and secure environment

Foster effective communication within the branch and across other departments

Holding regular coaching session and weekly / monthly team meetings

Collaborate with other branch managers and senior leadership to share best practices and achieve organizational goals

Attends and actively participates in Credit Union meetings and programs

Participates and encourages participation by branch staff in Credit Union sponsored activities and events

Continuously identify process bottlenecks and areas for improvement, then implement streamlined solutions

Stay updated on industry trends and innovative practices to drive operational excellence

Qualification

Financial managementOperational expertiseCompliance knowledgeLeadership skillsProcess improvementCustomer serviceTeam managementMicrosoft ExcelMicrosoft WordInterpersonal skillsTime managementCommunication skills

Required

High School Diploma or equivalent

Knowledge and experience in deposit accounts and lending

Strong leadership skills with the ability to direct, coach, and develop others

Ability to project a professional image and practice professionalism in a financial environment

High level ability to read and comprehend detailed and technical information

Ability to write and produce professional business letters, reports, memos, email, and other correspondence

Knowledge and experience using Microsoft Excel and Word

Ability to make high level decisions and to research and resolve member and employee issues and take appropriate action

Possess a high degree of independent judgment skills

Strong, diplomatic interpersonal skills in order to deal effectively with a diverse group of members and employees in high stress situations

Proven time management and organizational skills

Notary Public and Signature Guarantee certification, and continuing education as renewals occur

Preferred

Associate or Bachelor's Degree in Business or related field

Three+ years previous experience in a financial and/or leadership position

Company

Capital Credit Union

Capital Credit Union is a not-for-profit financial institution in Northeastern Wisconsin, which focuses on the needs of over 120,000 members and growing.

Founded in 1927

Green Bay, WI, US

201-500 employees