Ameriflex · 1 month ago
HCM & Payroll Account Specialist (Pacific Time)
United States
Full-time
Remote
Senior Level
$45K/yr - $55K/yr
5+ years expAmeriflex is seeking an HCM & Payroll Account Specialist to serve as the primary point of contact for Workforce Go! clients, focusing on exceptional client service and retention. The role involves managing payroll, time & labor management, and HR products, ensuring accuracy and compliance while providing expert guidance to clients.
FinTechHealth CareInformation TechnologyPayments
Responsibilities
Serve as the primary contact for assigned clients, maintaining positive relationships and working to achieve client retention and business growth goals
Acquire and demonstrate thorough knowledge of Workforce Go! HCM products, workflows, and integration processes, ensuring seamless ongoing support
Ensure payrolls are processed with 100% accuracy and timely delivery every pay period; manage tax calculations and account management as needed
Act as a subject matter expert and key resource on Workforce Go! operations and services, providing guidance on payroll, HR, time and labor management, accounting, tax, and money movement
Follow internal and external compliance rules and regulations while maintaining strict confidentiality with client information
Recommend and assist in the development of procedures and policies to enhance the Account Specialist team's efficiency and effectiveness
Analyze client challenges, recommend solutions, and participate in special projects as assigned
Qualification
Required
Bachelor's degree required, or equivalent professional experience in a related field
Minimum of 5 years in payroll or human resources outsourcing; experience in client service or relationship management required
Strong command of the English language, with excellent written and verbal communication skills; ability to use appropriate email etiquette
Proven ability to manage multiple priorities independently, meeting all deadlines consistently
Ability to gather, analyze, and interpret information, draw conclusions, test solutions, and communicate findings effectively
Skilled in quickly assessing client needs, tactfully handling difficult situations, and maintaining client satisfaction
Demonstrated ability to work effectively within a team environment, fostering collaboration and supporting shared goals
Proficient in Google and other business software; ability to navigate web-based applications efficiently
Strong working knowledge of payroll and human resources outsourcing industry, including compliance requirements
Serve as the primary contact for assigned clients, maintaining positive relationships and working to achieve client retention and business growth goals
Acquire and demonstrate thorough knowledge of Workforce Go! HCM products, workflows, and integration processes, ensuring seamless ongoing support
Ensure payrolls are processed with 100% accuracy and timely delivery every pay period; manage tax calculations and account management as needed
Act as a subject matter expert and key resource on Workforce Go! operations and services, providing guidance on payroll, HR, time and labor management, accounting, tax, and money movement
Follow internal and external compliance rules and regulations while maintaining strict confidentiality with client information
Recommend and assist in the development of procedures and policies to enhance the Account Specialist team's efficiency and effectiveness
Analyze client challenges, recommend solutions, and participate in special projects as assigned
Preferred
Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) certification preferred
Benefits
Medical Insurance
Vision Insurance
Dental Insurance
401(k) Matching
Flexible Spending Accounts
Health Savings Accounts
Disability & Life Insurance
Employee Assistance Program
LegalShield
ID Shield
Commuter Reimbursement Plan
Tuition Reimbursement
Bonus Pay - This position falls under our "Corporate Bonus Plan" which entitles you to a potential bonus payout of up to 10% of your annual salary as an annual bonus, if offered employment
Wellable membership
Telescope Health (telehealth) through Accresa
Intellect (mental health) application
Employee engagement activities, including voluntary events, raffles, book club, and more!
Company
Ameriflex
Ameriflex is a payment processor for individual CDH accounts, COBRA, Compliance Services, and other notional account programs
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
William C. Short
Executive Chairman
Recent News
2025-12-02
Company data provided by crunchbase