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Air Distribution Technologies, Inc. · 1 week ago

OEM Inside Sales Support Specialist

Grandview, MO

Full-time

Onsite

Entry, Mid Level

2+ years exp

Air Distribution Technologies, Inc. is seeking an OEM Sales Support Specialist to deliver Best-in-Class customer experience by building and maintaining strong client relationships with OEMs. This role is critical in supporting revenue growth and ensuring customer expectations are met through proactive communication and strategic account planning.

IndustrialManufacturingSales

Responsibilities

Serve as the primary point of contact and account owner for assigned clients

Build and nurture strong relationships with account stakeholders to ensure retention and loyalty

Monitor account performance metrics weekly and drive improvements

Collaborate cross-functionally to identify and resolve risks during the order lifecycle

Troubleshoot customer issues quickly to minimize disruption

Work with internal teams to ensure accurate and timely product delivery

Develop and implement strategic account plans aligned with client goals

Collect and share customer feedback to support continuous improvement

Monitor accounts daily to identify risks and drive proactive communication

Follow pricing schedules and discount policies to protect profitability

Facilitate order management from quote to invoice and post-sale actions

Qualification

Customer serviceAccount managementMS OfficeCRM softwareListening skillsProblem-solvingCommunicationAttention to detail

Required

Bachelor's degree in business or equivalent combination of education and experience

2+ years in customer-facing roles such as customer service, account management, or inside sales

Proficiency with MS Office, Power BI, and CRM software is required

Strong listening skills with attention to detail and follow-through

Ability to interpret customer requests, and business documents

Excellent communication and problem-solving skills

Preferred

Experience supporting manufactured products in the commercial building market is preferred

Experience working with OEM customers is preferred

Experience with SugarCRM is preferred

Company

Air Distribution Technologies, Inc.

Air Distribution Technologies, Inc., is a leading provider of innovative air distribution and ventilation solutions for residential and non-residential buildings as well as air movement and control solutions for industrial and infrastructure applications.

Founded in 2012

Plano, Texas, USA

5001-10000 employees