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JCPenney · 1 week ago

Assistant Manager Merchandise

Salinas, CA

Full-time

Onsite

Entry, Mid Level

$52K/yr - $74K/yr

2+ years exp

JCPenney is the shopping destination for diverse, working American families, offering a broad portfolio of products and personal services. The Assistant Manager of Merchandise will lead and engage associates to drive sales growth while ensuring high merchandise standards and outstanding customer service.

E-CommerceFashionRetail

Hiring Manager

Heather Wagner

Responsibilities

Owns in-stock levels through merchandise replenishment activities. Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store

Models, coaches, and holds team accountable for outstanding customer service. Oversees the Manager on Duty program to ensure that associates are actively engaged, and customers are serviced appropriately

Supports Omnichannel initiatives to further drive sales and customer service. Owns the training and coaching on all Omnichannel initiatives and processes

Responsible for driving sales growth in Fine jewelry, Window & Mattress business by leading and engaging associates. Owns the planning and execution of special events within specialty businesses

Partners with store management team to source and hire store talent for hourly positions. Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues

Consistently meets established performance standards; including but not limited to shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance

Qualification

Retail leadership experienceCustomer serviceMerchandise executionTeam developmentOmnichannel initiativesPerformance standardsAccountabilityCollaborationResults-oriented