CarMax · 1 month ago
Customer Service Consultant (Phoenix)
United States
Full-time
Remote
New Grad, Entry Level
$18/hr - $26.70/hrCarMax is the nation's largest retailer of used cars, known for delivering an honest and transparent customer experience. The Customer Service Consultant will serve as a vital link between online and in-store experiences, guiding customers through their car buying journey while achieving sales targets and providing exceptional service.
AutomotiveMarketplaceOnline Portals
Responsibilities
Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase
Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs
Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
Mentor others as your skillset expands
Achieve sales targets while providing an iconic customer experience
Acquire the Automotive Salespersons License in specific states – may require testing and travel as some states request physical presence to apply for the license
Qualification
Required
Thrive in a fast-paced sales environment
Good listening skills and a strong customer focus
High level of self-motivation to achieve performance goals
Strong written and verbal communication skills
Ability to learn and master new technologies; strong computer skills
Open availability for shifts that may include nights, weekends, and holidays
Must be open to shifting schedules two times per year according to needs of the business
Must meet minimum technology requirements (type of internet service and speed of internet service)
Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location
Preferred
Sales and customer service experience, in an area such as retail
Benefits
To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.
If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
Company
CarMax
CarMax provides an online platform for searching new and used cars, researching models, and comparing vehicles.
Founded in 1993
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$98.19M2021-06-08Post Ipo Equity· $98.19M
1997-01-05IPO
Leadership Team
T
Tom Reedy
EVP & Chief Financial Officer
Charles Joseph Wilson
Executive Vice President, Chief Operating Officer
Recent News
Arkansas Business — Business News, Real Estate, Law, Construction
2026-01-23
The Virginian-Pilot
2026-01-17
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