PEAK6 · 4 weeks ago
Call Center- Underwriter II – Commercial Lines
Alabama, United States
Full-time
Onsite
Mid, Senior Level
3+ years expFOCUS is a company that provides cloud-based administration solutions for the insurance industry. The Underwriter II – Commercial Lines is responsible for high-level service and underwriting support for small to mid-sized commercial accounts, emphasizing technical accuracy and strong communication skills.
Financial ServicesInformation TechnologyTrading PlatformVenture Capital
Responsibilities
Underwrite and process commercial lines endorsements within assigned authority levels, ensuring compliance with underwriting guidelines
Review and manage complex and high-profile accounts, demonstrating advanced knowledge of commercial coverages and risk evaluation
Issue accurate and timely certificates of insurance and endorsements in accordance with client-specific and regulatory requirements
Provide expert-level service by responding to policyholder and agent inquiries via phone and email, with attention to detail and resolution follow-through
Manage workflow from tasks indexed via email and phone calls, maintaining a timely and organized approach to documentation and follow-up
Support proactive policy renewals by reviewing account history and identifying opportunities to adjust coverage or add value
Collaborate with cross-functional teams to identify and act on opportunities for cross-selling additional lines of coverage
Take a lead role in assisting and mentoring peers, offering training support, process clarification, and sharing of best practices as needed
Serve as a go-to resource for escalated service issues, demonstrating sound judgment and customer-centric problem-solving
Support quality control initiatives by identifying process inefficiencies, recommending improvements, and assisting with audits when required
Actively contribute to maintaining client satisfaction scores and service level agreements (SLAs)
Qualification
Required
Active Property & Casualty Insurance License required; must be able to obtain licensing in all 50 states
Comprehensive understanding of commercial lines insurance products and risk assessment
Proven ability to handle more complex or high-exposure accounts with minimal supervision
Strong verbal and written communication skills with a customer-first mindset
High degree of accuracy and attention to detail in processing and documentation
Proficient in agency management systems (e.g., EZLynx) and CRM platforms
Able to lead by example and provide informal peer coaching and support
Preferred
Associate or bachelor's degree preferred
3–5 years of experience in commercial lines underwriting or servicing with increasing responsibility
Previous experience working on mid-sized to complex commercial accounts highly desirable
Call center or high-volume service environment experience is a plus
Benefits
Medical, Dental, Vision, Life, Pet; Flexible Spending Account
Competitive Salaries
401K Match
Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave
Short and Long-Term Disability
Employee Support Programs, Including Mental Health
Tuition Reimbursement
Matching Charitable Gift Program
Lucrative Referral Program
Commuter Benefits
Flexibility: Remote and Hybrid Opportunities Available
Company
PEAK6
We're In The Business Of What Ought To Be The business of doing, creating, and building the world the way we see fit.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
J
Judi Hart
Chief Executive Officer at We Insure
Recent News
2025-01-16
2025-01-15
Austin Business Journal
2024-02-01
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