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Illuminate USA · 4 hours ago

Customer Quality Engineering Supervisor

Pataskala, OH

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Illuminate USA is a leading company in solar panel manufacturing located in Central Ohio, committed to innovation and quality. The Customer Quality Engineering Supervisor will manage customer quality processes, lead a team of engineers, and ensure high standards of product quality and customer satisfaction.

ManufacturingRenewable EnergySolar

H1B Sponsor Likely

Responsibilities

Lead and oversee customer quality inspection processes (e.g., In-Process Monitoring and Pre-Shipment Inspection, etc.), ensuring compliance with established quality standards and requirements

Through a detailed analysis of customer complaints and in-process customer audits, provide technical insights to the organization in terms of critical improvements related to manufacturing quality and inspection quality that could influence increase in customer satisfaction

Manage a team of Customer Quality Engineers and Specialists who are tasked to handle on-site arrival inspections to ensure materials and products meet quality standards before use or installation

Serve as the primary point of contact for customer audits and/or resolution of customer complaints at the factory or at project sites, ensuring prompt response and effective resolution, as necessary visit project sites for initial technical diagnosis of field issues

Drive reduction of customer complaints and execute internal investigations of customer complaints by gathering relevant data, conducting root cause analysis, and collaborating with cross-functional teams (Process Engineering, Process Quality Engineering, Equipment Engineering and Production) to identify underlying issues. Prepare detailed 8D reports to document findings, outline corrective actions, and develop strategies to prevent recurrence. Track the implementation of improvements and continuously monitor results to ensure sustained customer satisfaction and long-term quality enhancements

Prioritize customer satisfaction by providing clear communication, following up as necessary, and taking proactive steps to prevent recurring issues, while maintaining a focus on maintaining high-quality standards

Liaise with Planning, Warehouse and Logistics to ensure adherence to quality standards and meet customer expectations throughout the order fulfillment process

Qualification

Customer Quality ManagementRoot Cause AnalysisStatistical Process ControlSix SigmaProcess Flow DiagramsDesign Failure Mode Effects AnalysisHigh-volume Data ManagementTechnical DiagnosisCommunication SkillsProblem-solving SkillsTeam Management

Required

Bachelor's degree in Engineering or Science with 10+ years manufacturing experience in one or more of the following industries: solar, electronics, semiconductor or automotive

Minimum 6+ years' experience in a Customer Quality function

Experienced in systematic problem-solving via 8D Process, Six Sigma or other root cause analysis methods

Experienced in Process Flow Diagrams, Control Charts and Design/Process Failure Mode and Effects Analysis (D/PMEA)

Adept in reading product design/drawings, bill of materials and material specifications

Has undergone specialized training in customer quality management, equipping them with the skills to ensure high standards of customer satisfaction and product quality

Strong communication skills to clearly convey information, engage with stakeholders, and adapt messaging to suit different audiences

Preferred

Master's degree in Engineering or Science (Chemistry and Physics)

Familiar with electroluminescence, photoluminescence, automated optical inspection, electronic product testing or similar test technologies– preferred

Experience in high-volume data management and reporting platforms (PowerBI, Tableau, etc.)

Intensive experience in statistical process control and analysis using statistical software (e.g., JMP and Minitab)

Benefits

Competitive pay

Comprehensive benefits

Continuous opportunities for career growth

Company

Illuminate USA

Illuminate USA is a solar panel manufacturer.

Founded in 2023

Pataskala, Ohio, USA

1001-5000 employees

https://www.illuminateusa.com

H1B Sponsorship

Illuminate USA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (8)

2024 (5)

2022 (1)

2020 (1)