Mansfield Energy Corp · 1 month ago
Collections Specialist
Gainesville, GA
Full-time
Onsite
Entry Level
1+ years expMansfield Energy Corp is seeking a Collections Specialist for their Gainesville, GA location. The role involves managing past due balances, collaborating with internal departments, and ensuring excellent customer service while minimizing risk to the company.
EnergyOil and Gas
Responsibilities
Own front-line collections, contacting customers regarding debit and credit balances beyond the due date
Transmit any documentation needed to resolve past due balances
Log all collection activity and relevant comments into the accounting system
Provide metrics reporting (recorded) for balances 1 day past due and greater
Ensure reporting is accurate and detailed
Investigate historical data for resolution of over and short payments, disputed items, and unapplied payments, working with other internal departments when needed
Communicate with internal customers to investigate and resolve debit and credit balances
Communicate potential inability to fuel (due to credit restrictions) to all internal customers including Sales, Operations, and Dispatch
Possess analytical skills to assimilate information making sound business decisions quickly and accurately
Utilize all systems and programs to analyze data, and report results
Possess knowledge of accounting and operations systems to determine and resolve any internal, set-up, contract, or billing issues
Possess a general understanding of credit files, security options, and insured accounts
Advise the Credit team of any needed increases in limits to prevent balances from exceeding limits
Understand when to escalate to management and sales to advise of cash flow issues and prevent holds
Assess exposure and compare to allowable limit to determine if credit is available for various energy products and services, obtaining approval to exceed credit limits and set parameters
Possess a working knowledge of Excel including pivot tables and lookups
Maintain excellent customer relations through professional conduct and timely, accurate responses
Notify internal customers of any accounts with ongoing issues leading to potential risk or credit hold status
Exhibit and encourage team spirit and collaboration
Communicate clearly with respect and courtesy at all times, both verbally and written, with correct grammatical usage
Customize communications and processes relative to both internal and external customers
Embrace and exude the core values of Mansfield Oil Company: Teamwork, Conscientiousness, Innovation, Integrity, Personal Service, and Excellence
Execute the goals and expectations of the department and role with a willingness to invest additional time to achieve these goals
Own personal and professional growth including being open to coaching and recognizing training opportunities to enhance performance and skills
Develop prevention strategies to eliminate problems before they occur
Plan before taking action to ensure that the most successful process is utilized
Evaluate performance during the day and make appropriate adjustments to achieve goals
Qualification
Required
High School diploma or equivalency required
Must be fluent in English
Proficiency in Microsoft Office Suite
Intermediate proficiency in Excel including vlookups and pivot tables
One-year minimum B2B collections experience or related skills required
Excellent organizational and time management skills
Strong analytical and problem-solving skills
Able to multi-task effectively and prioritize tasks according to the level of importance
Excellent communication skills (both written and verbal)
Self-motivated, self-starter with strong attention to detail
Able to perform in a fast paced, team-oriented environment
Ability to stay organized on multiple projects while performing accurate work
Benefits
Comprehensive benefit package (health, dental, vision, Company paid: Life insurance, STD and LTD)
401(k) plan with company match
Paid Time Off that includes vacation days, sick leave, 8 paid holidays, 2 floating holidays and a paid day for volunteering at a non-profit agency
Parental Leave
Tuition Reimbursement
Insurance Discount Programs
Chaplain Program
Company
Mansfield Energy Corp
Mansfield Energy is the trusted partner to fleets and organizations across North America – solving their most demanding energy procurement, supply, and logistics challenges.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Michael M.
Chief Operating Officer
Rocky Dewbre
President-Mansfield Service Partners
Recent News
2022-02-25
2022-02-02
Company data provided by crunchbase