The University of Georgia · 1 month ago
Large Animal Client Services Coordinator
Athens, GA
Full-time
Onsite
New Grad, Entry LevelThe University of Georgia is a prestigious institution dedicated to higher education and veterinary services. The Large Animal Client Services Coordinator will provide professional customer service and administrative support for the Large Animal Teaching Hospital, ensuring accurate client and patient information and facilitating communication between clients and clinicians.
Artificial Intelligence (AI)Information TechnologyRoboticsSoftware
Responsibilities
Check in clients and patients using Vetview and Instinct, ensuring all visit information is entered accurately and efficiently
Verify animal ownership and confirm correct billing parties for all patients utilizing the Large Animal Teaching Hospital
Confirm where medical records need to be routed and ensure records are complete and delivered after each appointment or admission is completed
Verify financial affidavits for all clients and ensure forms are properly completed and signed prior to services being rendered
Request and obtain medical records from referring veterinarians or outside facilities as needed prior to scheduled appointments or en route emergencies
Schedule and confirm appointments for specialty services based on clinician availability and needs
Answer incoming phone calls, respond to general inquiries, and direct messages to appropriate staff members or clinicians
Send and manage follow up messages, updates, and client concerns to doctors or service teams as needed or requested
Send and customize welcome package templates to new clients via email or mail, verifying that all relevant appointment details and hospital information are included
Set clear expectations for clients regarding appointment arrival times, check-in procedures, and anticipated visit duration
Maintain professional and courteous communication with all clients to ensure a positive and informed client experience
Assist the hospital’s Financial Services team with collecting deposits for hospitalized patients
Process client payments and deposits for outpatient, scheduled appointments and inpatient services
Ensure financial transactions are entered accurately into the appropriate accounts and receipts are provided to clients
Reconcile daily transactions and support basic cashier functions to the Large Animal Financial Services Coordinator
Maintain confidentiality and accuracy in all financial handling and communications
Serve as a back-up to the Large Animal Administrative Coordinator by assisting with medical records organization and processing as needed
File loose paperwork and documentation into medical records
Assist in archiving or scanning records during times of backflow or increased volume
Support the records team in maintaining accuracy, completeness, and timely processing of all patient documentation
Qualification
Required
High school diploma or equivalent
Maintain a professional appearance, voice, and demeanor when interacting with clients, veterinarians, students and staff
Excellent attention to detail and accuracy in verifying client, patient, and veterinarian information
Proficiency in computer applications including Microsoft Office Suites, Google Workplace, and electronic medical records
Have proven understanding of veterinary terminology and hospital operations
Display excellent verbal and written communication skills with the ability to convey information clearly and effectively
Possess a strong critical thinking and problem-solving skills, along with the ability to make sound decisions in a fast-paced environment
Have the ability to prioritize multiple tasks, manage time efficiently, and demonstrate the ability to maintain attention to detail
Ability to work collaboratively within a team to support hospital operations and goals
Physical ability to lift and carry up to 15 pounds both assisted and unassisted
Ability to sit for long periods of time and use of repetitive actions during the entire work day
Walking on different/uneven walking surfaces is common
Ability to remember, organize, and consistently focus on large amounts of detail and come to appropriate conclusions
Ability to walk and deliver items throughout the Veterinary Teaching Hospital through the course of the day
Preferred
Preferred experience within an animal hospital setting with advanced veterinary terminology utilized on a daily basis
Company
The University of Georgia
The University of Georgia, a land-grant and sea-grant university with state-wide commitments and responsibilities, is the state's flagship institution of higher education.
Founded in 1785
10001+ employees
H1B Sponsorship
The University of Georgia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (188)
2024 (131)
2023 (141)
2022 (114)
2021 (72)
2020 (59)
Funding
Current Stage
Late StageLeadership Team
Mark Johnson
Chief Technology Officer, Grady College of Journalism and Mass Communication
Alan Dorsey
Professor of Physics and Associate Chief Information Officer for Research
Recent News
Alfred P. Sloan Foundation
2023-10-27
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