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Signpost · 1 day ago

Account Executive

Austin, Texas

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Signpost is a high-growth company focused on providing SMBs with a Communications and Back-Office solution. They are seeking a Solution Specialist to drive customer acquisition, manage onboarding, and ensure customer success during the critical first 90 days of the customer lifecycle.

Call CenterCRMLocalMarketing AutomationSaaSSoftware

Responsibilities

Drive net-new customer acquisition, with a focus on SMB and marketing-generated leads

Conduct consultative sales conversations to uncover needs, demonstrate value, and close deals

Own the full onboarding journey for new accounts, with an initial focus on AI solutions and expansion to all products over time

Deliver onboarding calls, training, and account setup in collaboration with internal Builder resources

Ensure smooth activation and that usage milestones are met in the first 90 days

Proactively manage customer relationships during the early stage, resolving issues and driving adoption

Identify opportunities for expansion (e.g., Integrations, Instant Responders, Live Receptionist, etc) during onboarding and early lifecycle

Serve as a support contact for non-managed accounts beyond 90 days

Partner with Customer Success Managers and Key Account Managers to transition managed accounts after 90 days

Collaborate with Marketing teams to refine inbound and overall lead processes

Provide structured feedback to Product and Engineering teams to accelerate roadmap delivery

Qualification

Sales experienceCustomer Success experienceSolutions Consulting experienceConsultative skillsRelationship managementCommunication skillsCross-functional collaborationAdaptability