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Goldberg Segalla · 1 month ago

Billing Supervisor

Buffalo, NY

Full-time

Hybrid

Mid Level

$63K/yr - $75K/yr

3+ years exp

Goldberg Segalla is a dynamic and collaborative law firm with a national presence, seeking a highly motivated and organized individual to join its team as a Billing Supervisor. The role involves overseeing billing operations, ensuring compliance with policies, and supporting the Billing Manager while mentoring staff and facilitating team training.

ConsultingFinancial ServicesHealth Care

Responsibilities

Supervise and oversee billing operations in alignment with policies and strategic initiatives, ensuring accuracy, efficiency, and progress toward departmental goals

Facilitate team-level meetings ensuring alignment across direct reports and department; communicate updates to the Billing Manager/Senior Manager

Determine billing attorney assignments and assist in setting priorities for the department

Evaluate and address departmental issues and escalate complex matters to the Billing Manager/Senior Manager

Audit compliance to policies, facilitate process improvements for the Client Billing and submissions process in partnership with the Billing Manager/Senior Manager

Oversee monthly pre-bill generation and provide relevant metrics to the Billing Manager

Respond to written/telephone inquiries from clients, attorneys and staff in a timely manner

Collaborate with Billing Process Supervisor on issues within third party ebilling sites

Communicate with other firm administrative teams regarding billing discrepancies and questions

Promote teamwork within the department and provide superior service to clients, attorneys and staff

Support and mentor department team leads through regular communication and check-ins

Structure and facilitate the onboarding and training of new staff within the department

Monitor team performance and take proactive responsibility for identifying and addressing performance concerns, escalating issues to the Billing Manager or Senior Manager as necessary

Monitor department productivity and provide input on staffing and work from home/hybrid agreements

Facilitate opportunities for team-level training and development

Maintain a regular in-office presence to support team collaboration, attend scheduled meetings, and perform tasks that require on-site access, while effectively managing responsibilities in a hybrid work environment

Recruit, interview, hire, and train new staff

Conduct routine supervision and team meetings with direct reports

Oversee the daily workflow of the team

Provide constructive and timely performance evaluations

Actively coach direct reports to maintain and enhance knowledge, skills and abilities

Complete necessary manager administrative duties, including approving time off requests and approving timecards

Qualification

Billing experienceAccounting knowledgeTeam coordinationComputerized accounting systemsMS Office applicationsWritten communicationVerbal communicationOrganizational skillsProblem-solving skillsConfidentialityTeamwork