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Alba Wheels Up International, LLC · 2 days ago

Customs Brokerage Account Manager

United States

Full-time

Remote

Senior Level

5+ years exp

Alba Wheels Up International, LLC is seeking a Customs Brokerage Account Manager to drive strategic initiatives and manage customer accounts effectively. The role involves ensuring compliance with US Customs Regulations, developing key account strategies, and identifying new business opportunities while collaborating with various departments.

Transportation/Trucking/Railroad

Hiring Manager

Fabian DiCristina, MBA

Responsibilities

Classify goods (general, not expert) and possess knowledge of basic Customs Brokerage regulations

Directly manage designated accounts: engage with customers and ALBA’s network as the primary developer of relationships. Become a trusted advisor and the customer’s voice within our firm

Create and maintain key account strategies: define strategic approaches through solutions, internal/external positions on RFQs and RFPs; partner with departments to deliver best-in-class service and competitive pricing

Identify new opportunities: expand business scope and solutions with designated customers, create a sizeable pipeline, and maintain a high closing ratio

Create and present targeted Business Reviews: update client strategies, priorities, and business strategy while introducing new ideas and continuous improvement

Demonstrate technological aptitude: understand and share key technology offerings (BI, Mesur.io, online tracking)

Collaborate effectively with other Key Account Managers

Monitor monthly performance reports: volume, profitability, and pipeline, ensuring immediate actions in case of deviations

Qualification

Customs Brokerage LicenseSupply chain experienceAccount managementInternational supply chain knowledgeCustomer service skillsEnd-to-end logistics experienceTechnological aptitudeMulti-lingual (Spanish/Mandarin)

Required

Customs Brokerage License required

5+ years of supply chain industry experience in new business sales, account management, or operations in a 3PL, freight forwarder, or other relevant logistics provider scenario

In-depth knowledge of international supply chain and experience with clients on a national and/or global scale

Account management experience within various verticals: Beverage, Food/Perishables, Fashion Apparel/Accessories, Chemical/Raw Materials, and Hi-Tech/Semiconductor

Exceptional customer service skills

Ability to engage clients on company technology

Experience with end-to-end logistics processes and solutions