Ensign Services Australia · 1 month ago
Help Desk Analyst (On-site)
Salt Lake City, UT
Full-time
Onsite
Entry Level
$20/hr - $22/hr
1+ years expEnsign Services is a progressive company providing service and support to long-term care facilities with over 55,000 employees. The Help Desk Analyst role focuses on troubleshooting hardware and software issues, assisting users with various applications, and delivering excellent customer service while maintaining performance standards.
Laundry and Dry-cleaningRentalTextiles
Responsibilities
Troubleshooting remote desktops, laptops, printers, and other hardware peripherals
Assisting users in resolving issues related to email, data, and productivity applications within a Citrix environment
Helping users access key clinical and financial applications, including PointClickCare, NetHEalth, and Workday, creating accounts and resetting passwords as needed
Assisting with other IT support responsibilities as needed
Qualification
Preferred
1+ years of experience providing technical support and troubleshooting computer equipment preferred or comparable education/certifications
Good troubleshooting methodologies and basic knowledge of, including but not limited to the following – Windows 10, Office 2013/2016/2019, Citrix fundamentals, Microsoft Exchange and Active Directory, Networking fundamentals and protocols, Information security practices, Computer Devices and Printer/Scanner configuration and support
Outstanding communication skills, both written and verbal – ability to communicate clearly with end users over the phone and via email
Ability to be proactive in your day-to-day responsibilities and work with minimal supervision
Ability to prioritize, multitask and work under time constraints
Ability to rapidly learn, and integrate new practices and knowledge into your troubleshooting and support processes
Ability to be flexible and adapt to changes in regard to expectations and the organization
Ability to hold peers accountable for and work as a team to achieve success
Ability to travel onsite to our office location in Salt Lake, UT
Benefits
Medical
Dental
Vision
And life insurance
401(k) with company match
Vacation pay
Holiday pay
Fun and supportive work environment
Company
Ensign Services Australia
Ensign Services has been a specialist provider of the rental of high-quality workwear garments and managed laundry services, since 1927.
501-1000 employees
H1B Sponsorship
Ensign Services Australia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (4)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase