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Troon · 5 hours ago

Community Association Manager

Fort Myers, FL

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Troon is seeking a Community Association Manager to oversee the operations of the Homeowners Associations Portico HOA and Vista Blue HOA. The role involves providing exceptional service to community members, managing budgets, and ensuring the overall satisfaction and safety of residents and guests.

Hospitality

Responsibilities

Delivers and promotes prompt, courteous and genuine service to all residents, members, guests and employees

Motivates, directs, and assists department heads, managers and front line staff on a daily basis

Plans, develops and implements operational procedures and methods in concert with TROON practices and policies

Ensures that goals and objectives of the HOA are implemented on a continuous basis to meet the expectations of the residents, membership, Board of Directors, and Management

Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly, quarterly and annual financial statements for the HOA; takes effective corrective action as required

Maintains respective memberships with relevant professional associations. Attends conferences, workshops and meetings to keep abreast of current information and developments in the field

Understands and keeps abreast of HOA’s financial record keeping

Completes daily, month-end and annual reporting as required

Monitors the quality of the HOA’s products and services, and ensures maximum member and guest satisfaction

Secures and protects the HOA’s assets, including facilities and equipment

Builds and nurtures professional relationships between the Community, the Team Members and the Company

Assist in directing and coordinating the activities of contracted vendors and evaluate their performance

Facilitate and prepare paperwork for meetings, such as Budget, Annual and Board of Directors

Investigate complaints, disturbances and violations and resolve problems following rules and

Inspect grounds, facilities, and equipment to determine necessity of repairs or maintenance

Solicit and analyze bids from contractors for repairs and/or maintenance

Assist in planning, scheduling, and coordinating of general maintenance, major repairs, and construction projects as directed

Maintain records of maintenance and operating costs as well as all related Association

Purchase supplies as needed

Assist Board with the selection of vendors and manage contracts for provision of Association services such as cleaning, maintenance, and security services as directed

Assist in the preparation of detailed budgets and financial reports for Associations

Confer regularly with community association members to ensure their needs are being

Meet with the Board of Directors and committees to discuss and resolve legal and environmental issues or any other Association matter

Provides leadership to Team Members

Qualification

Community Association Manager LicenseManagement experienceLeadership experienceBudgetingCost analysisEffective communicationComputer literacyWritten correspondenceDelegation skillsTeam management

Required

Community Association Manager (CAM) License required

High School Diploma required

Must obtain any required local and state licenses or certifications

Previous management experience in association operations required

Proven leadership experience is mandatory

Ability to communicate effectively with other members, guests and employees in one-on-one and small group situations in a fast-paced environment

Ability to create and disseminate written correspondence

Ability to delegate responsibilities

Ability to motivate, develop and manage a team

Must be computer literate

Must be able to perform math computations essential for budgeting and cost analysis purposes

While performing the duties of this job, the employee is regularly required to stand and talk or hear

The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and climb or balance

The employee is occasionally required to sit; stoop, kneel, and crouch; and taste or smell

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus

At times, may be required to operate a motor vehicle

Preferred

Bachelor's degree preferred

A minimum of ten years of professional experience is preferred

Company

Troon

Experience the world of Troon® at the greatest golf properties in the world the next time you play one of our luxury golf courses! Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail.

Founded in 1990

Scottsdale, Arizona, US

10001+ employees