Gallagher · 7 hours ago
Sr Client Service Manager
Austin, TX
Full-time
Onsite
Mid, Senior Level
3+ years expGallagher Benefit Services is a trusted partner for organizations navigating important people decisions, helping clients build better workplaces. The Sr Client Service Manager will manage complex accounts, create effective client deliverables, resolve service-related issues, and build relationships with clients to ensure high-quality service and retention.
ConsultingFinancial ServicesInsuranceManagement ConsultingRisk Management
Responsibilities
You will manage increasingly complex accounts with a strong focus on self-funded business while collaborating with senior teammates
Utilizing Gallagher’s resources and tools, you will create effective client deliverables
You will resolve service-related issues independently but know when to raise concerns to more experienced client service team members
Prepare RFP’s, coordinate vendor responses, support negotiations, analyze and spreadsheet proposal results, and develop the client presentations
You will "cross-solve" with your clients to communicate resources available within Gallagher that we may not currently provide (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.)
Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes
We ask our team to exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way
Builds and solidifies relationships with existing clients by providing exceptional ongoing care
In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner. We measure success based on retention and our renewal target is 95%
Cultivates relationships with the buyer in the client organization as well as with day-to-day client representatives and buyer
Successfully manages an assigned group of accounts
Qualification
Required
Bachelor's degree with 3+ years client service and/or claims management experience
High School degree/GED with 8+ years client service and/or claims management experience
Producer's License
Ability to travel up to 25% of the time
Proficiency in Microsoft Office
Appropriate licensing as required
Preferred
Previous insurance knowledge and experience managing client relationships
Solid financial acumen
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
Company
Gallagher
Gallagher is an international insurance brokerage and risk management services firm.
10001+ employees
H1B Sponsorship
Gallagher has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (58)
2024 (31)
2023 (32)
2022 (45)
2021 (36)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$9.7B2024-12-09Post Ipo Equity· $8.5B
2023-06-22Post Ipo Debt· $1.2B
1984-06-29IPO
Leadership Team
Alec Herring
Area Senior Vice President
Mark Gresser
Executive Vice President
Recent News
Life Insurance International
2026-01-07
2025-12-04
2025-11-19
Company data provided by crunchbase