Metropolis Technologies · 3 hours ago
IT Support Technician II
Seattle, WA
Full-time
Onsite
Mid Level
$35/hr - $42/hr
3+ years expMetropolis Technologies is an artificial intelligence company focused on enhancing real-world experiences through computer vision technology. They are seeking an IT Support Technician II to provide advanced IT support, mentor junior staff, and contribute to IT projects while maintaining robust IT infrastructure and ensuring smooth operations.
Artificial Intelligence (AI)Computer VisionMachine LearningParkingSoftware
Responsibilities
Serve as an escalation point for Tier 1 support, resolving complex technical issues using advanced troubleshooting techniques
Mentor Tier 1 technicians and support knowledge transfer through best practices and guidance
Lead and contribute to IT projects including system upgrades, software rollouts, and infrastructure improvements
Manage IT hardware lifecycle: procurement, inventory, configuration, deployment, and decommissioning
Administer and troubleshoot Windows OS, Active Directory/Azure AD, Google Workspace, basic server functions, and enterprise applications
Enforce IT security best practices, support policy implementation, and assist in incident response
Document complex technical issues, configurations, and processes for the internal knowledge base
Collaborate with Tier 3 and other IT teams to resolve systemic issues and maintain operational continuity
Communicate proactively with end-users and stakeholders, ensuring transparency and professionalism
Continuously build technical skills, support team goals, and provide backup coverage as needed
Qualification
Required
3+ years of progressive technical support experience, including 1+ years in a Tier 2 or escalation role
Expert proficiency in troubleshooting and resolving issues with Windows Operating Systems (current and previous versions, including advanced registry edits, system configurations)
Expert proficiency in troubleshooting and resolving issues with PC and laptop hardware (advanced configuration, component replacement, and deep-level troubleshooting)
Expert proficiency in troubleshooting and resolving issues with Network printers and peripherals (complex installation, configuration, and network-level troubleshooting)
Expert proficiency in troubleshooting and resolving issues with advanced network connectivity concepts (TCP/IP, DNS, DHCP, VPN clients, basic understanding of routing/switching)
Expert proficiency in troubleshooting and resolving issues with Active Directory or Azure AD user and group management, including GPOs
Strong experience with Google Workspace administration and enterprise mobile device support (iOS/Android, MDM)
Proficient in IT ticketing systems (e.g., Jira, ServiceNow, Zendesk) and accurate data entry (40+ WPM); familiarity with scripting tools like PowerShell to automate routine IT tasks
Exceptional multitasking, analytical, and problem-solving skills in complex support environments; experience in fast-paced, high-growth tech environments
Strong communication and interpersonal skills with a customer-focused mindset
Preferred
Industry certifications (e.g., CompTIA A+, Network+, Security+, Microsoft MDMA)
Benefits
Healthcare benefits
A 401(k) plan
Short-term and long-term disability coverage
Basic life insurance
A lucrative stock option plan
Bonus plans
Company
Metropolis Technologies
Metropolis is building AI for the real world.
10001+ employees
H1B Sponsorship
Metropolis Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (4)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$3.53BKey Investors
LionTreeJP Morgan Chase3L Capital
2025-11-06Series D· $500M
2025-11-06Debt Financing· $1.1B
2023-10-05Series C· $1.05B
Leadership Team
Alexander Israel
Co-Founder & CEO
Travis Kell
Co-Founder & Chief Strategy Officer
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Company data provided by crunchbase