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Cash App · 2 weeks ago

Senior Product Manager, Support Automation

United States

Full-time

Remote

Senior Level

$168K/yr - $297K/yr

6+ years exp

Cash App, part of Block, is a dynamic financial ecosystem aiming to redefine the world’s relationship with money. The Support Product Manager will drive the vision and execution of AI-powered support automation to enhance customer experience and business impact.

BitcoinCryptocurrencyE-CommerceFinancial ServicesMobile Payments

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Own the strategy and roadmap for AI-powered products and capabilities

Identify AI opportunities grounded in user needs and measurable business value

Translate ambiguous problem spaces into clear product requirements

Work closely with ML engineers, data scientists, and researchers on model goals, data needs, evaluation methods, and quality gates

Build and run experiments to validate hypotheses and iterate quickly

Define how the product should behave across success, failure, and edge cases

Establish metrics for accuracy, safety, latency, reliability, and UX satisfaction

Partner with design on intuitive, transparent, and safe human-AI interactions

Collaborate with legal, security, and compliance teams to ensure responsible AI practices

Lead cross-functional execution from concept through launch and iteration

Qualification

Product managementAI-powered productsMachine learning modelsStructured experimentsData pipelinesGenerative AICommunicatorAI frameworksOwnership mentalityCollaboration skills

Required

6-9 years of product management experience including a proven track record launching successful AI or ML driven products

Strong technical intuition about ML models, training loops, evaluation, prompt design, data pipelines, and real-time inference constraints

Experience designing and running structured experiments, including A/B tests and offline evaluations

An ownership mentality with the ability to rapidly drive complex, cross-functional initiatives from strategy through execution at scale

Excellent communicator, capable of distilling complex technical concepts into clear narratives for executive, operational, and technical audiences. Ability to work across scaled Customer Support and operational teams in a regulated industry

Familiarity with AI quality, safety, and responsible-use frameworks

Experience with LLMs, multimodal models, or applied generative AI

Benefits

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Modern family planning

Company

Cash App

Glassdoor3.9

Cash App is a mobile payment service that allows users to send, receive, and store money. It is a sub-organization of Block.

Founded in 2013

San Francisco, California, USA

1001-5000 employees

http://cash.app

H1B Sponsorship

Cash App has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (257)

2024 (253)

2023 (260)

2022 (297)