Bilingual Call Center Agent jobs in United States
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Coforge · 4 weeks ago

Bilingual Call Center Agent

positionAugusta, GA
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

Coforge is hiring for a Bilingual Call Center Agent to assist with insurance-related inquiries. The role involves answering inbound calls, obtaining proof of coverage, and maintaining professional relationships with clients and colleagues.

Artificial Intelligence (AI)Software
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H1B Sponsor Likelynote
Hiring Manager
Soni Pant
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Responsibilities

Answer inbound calls for assigned lender relationships including assisting callers with questions regarding letters or charges for insurance; obtaining proof of coverage; etc
Experience taking bilingual inbound calls - English and Spanish
Work account call queues call agency number given to obtain proof of coverage; Call customer (on certain accounts) to obtain current insurance agency or carrier information
Check insurance websites for proof of coverage and printing proof for data entry
Contact agent to verify Break in Coverage (BIC) dates
Assist Customer Service Coordinator as needed
Help in all other (non-assigned) queues for accounts when needed
Attend departmental meetings as requested
Maintain appropriate, professional working relationships with clients and other employees
Other related projects as assigned

Qualification

Bilingual EnglishBilingual SpanishCustomer service experienceProfessional communicationTeam collaborationProblem-solving skills

Required

Bilingual (English and Spanish)
2-5 Years of experience
Experience taking bilingual inbound calls - English and Spanish
Ability to answer inbound calls for assigned lender relationships including assisting callers with questions regarding letters or charges for insurance
Ability to obtain proof of coverage
Ability to work account call queues call agency number given to obtain proof of coverage
Ability to call customer (on certain accounts) to obtain current insurance agency or carrier information
Ability to check insurance websites for proof of coverage and printing proof for data entry
Ability to contact agent to verify Break in Coverage (BIC) dates
Ability to assist Customer Service Coordinator as needed
Ability to help in all other (non-assigned) queues for accounts when needed
Willingness to attend departmental meetings as requested
Ability to maintain appropriate, professional working relationships with clients and other employees
Ability to work on other related projects as assigned

Company

Coforge

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Glassdoor3.6
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Coforge is a IT solutions organization, servicing customers in North America, Europe, Asia and Australia.
dateFounded in 2004
location
New Delhi, Delhi, IND
people-size10001+ employees
web-link
https://www.coforge.com

H1B Sponsorship

Coforge has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (368)
2024 (292)
2023 (325)
2022 (43)

Funding

Current Stage
Public Company
Total Funding
$489.46M
Key Investors
BPEA EQT
2023-05-02Post Ipo Secondary· $108.46M
2019-04-06Post Ipo Equity· $381M
2004-08-30IPO

Leadership Team

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Sudhir Singh
CEO and Executive Director
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Manish Hermajani
Senior Vice President, Head of Investor Relations
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Recent News

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Company data provided by crunchbase