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Oracle · 4 hours ago

Cloud Customer Success Analyst Casino- Las Vegas

United States

Full-time

Remote

Senior Level

$21.97/hr - $42.88/hr

5+ years exp

Oracle is a world leader in cloud solutions, committed to innovation and inclusivity. The Cloud Customer Success Analyst will drive growth for casino clients by identifying upsell opportunities, building relationships, and providing operational support to enhance guest experiences.

Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware

No H1B

Responsibilities

Unlock Growth Opportunities: Identify and quantify potential upsell revenue streams for Nor1-sourced Gaming clients. Define, forecast, and drive the fulfillment of these opportunities to help our clients thrive

Build Lasting Relationships: Establish and nurture positive relationships with key Gaming clients at all levels within their organizations. Your ability to connect will be vital in ensuring their success

Launch Innovative Products: Collaborate with new and existing Gaming clients to successfully launch products that elevate their offerings and enhance guest experiences

Create Engaging Training Resources: Design and organize comprehensive training documents and presentations, ensuring our clients are well-equipped to maximize our solutions

Assess and Address Training Needs: Communicate with internal and external users to identify training needs, ensuring all users are empowered and knowledgeable

Operational Excellence: Provide day-to-day operational support for Gaming clients, assisting with product configuration and resolving IT issues to ensure seamless functionality

Expand Our Client Base: Leverage existing relationships to acquire new Gaming clients, broadening our impact in the industry

Collaborate for Success: Work closely with internal and external integration teams to activate all revenue streams and ensure they’re functioning optimally

Harness Data Insights: Partner with our internal Data Scientists to gather and analyze business intelligence that informs strategic decisions

Become a Gaming Expert: Immerse yourself in understanding our Gaming clients’ brand differentiators, including loyalty programs, technology platforms, market dynamics, and brand strategies

Innovate Beyond the Norm: Take initiative and perform functions that enhance our business, even if they fall outside your usual scope of work

Adapt to Diverse Needs: Provide exceptional support across various time zones, including early mornings and evenings, to cater to our global customer base

Qualification

Hospitality experienceAnalytical skillsCommunication skillsMicrosoft Office proficiencyRelationship buildingResilienceTech-savvyDetail-orientedAdaptabilityInterpersonal skillsTeam player

Required

5+ years in the hospitality industry, preferably within hotels, bringing a wealth of knowledge and perspective

A hardworking, organized individual with a strong attention to detail and a desire to learn and succeed

A self-starter who can quickly adjust to changes and respond to clients' evolving needs

Strong communication and observational skills that foster collaboration and motivation among team members and clients

A champion of teamwork, actively engaging with colleagues and assisting them beyond your current responsibilities

Capable of navigating complex organizational structures, engaging stakeholders across various departments (Revenue Management, Operations, Loyalty, eCommerce, Sales & Marketing)

Proven analytical skills, with the ability to interpret data trends and translate insights into actionable strategies

Exceptional written and verbal communication skills, able to summarize complex concepts for diverse audiences

Proficient in Microsoft Office applications, with a desire to work with data analysis tools

Able to thrive under pressure, managing a full workload and tight timelines

Flexible and ready to travel domestically and internationally to support our clients

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance