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CNA Insurance · 10 hours ago

Workers Compensation Claims Technician

Brea, CA

Full-time

Onsite

Mid Level

$35K/yr - $65K/yr

3+ years exp

CNA Insurance is committed to creating a supportive culture for its employees. The Workers Compensation Claims Technician will handle routine claims processing and collaborate with various stakeholders to ensure accurate claim resolutions.

FinanceFinancial ServicesInformation ServicesInformation TechnologyInsuranceProperty ManagementReal EstateRisk Management

Responsibilities

Performs routine processing of the least complex claims, following established procedures

Receives new claim notices, confirms coverage, verifies applicability of coverage to the claim, and establishes a claim file

Within designated authority, reviews routine claims utilizing preset procedures to determine claim resolution

On a limited basis, collaborates with insureds, claimants, and repair or replacement suppliers for routine matters. Following preset procedures verifies accuracy and validity of bills and estimates

Obtains backup documentation as necessary to substantiate claims

Utilizing preset procedures, identifies depreciation or subrogation potential in first-party claims, and utilizes medical and pharmaceutical fee schedules in workers' compensation claims

Maintains files and prepares standard statistical reports as requested

May provide assistance and/or training to other Claims Technicians

May assist in special project work

May update the claims systems

Qualification

Claims handling proceduresInsurance products knowledgeMicrosoft Office SuiteMultitaskInterpersonal skillsCommunication skillsDetail-orientedWork independently

Required

High school diploma, GED or equivalent experience

Typically a minimum three years of experience

Knowledge of claims handling procedures and documentation

Knowledge of applicable insurance products

Good interpersonal and communication skills

Demonstrated ability to work at high levels of productivity and quality

Ability to work independently on multiple tasks

Detail-oriented

Knowledge of Microsoft Office Suite as well as other business-related software

Is externally focused

Preferred

Some college preferred

Benefits

CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.