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Arine · 1 day ago

Bilingual Clinical Support Specialist (Mandarin/Cantonese) (Temp-to-Hire)

United States

Full-time

Remote

New Grad, Entry Level

$17/hr - $22/hr

Arine is a rapidly growing healthcare technology and clinical services company dedicated to optimizing patient outcomes through their software platform. The Bilingual Clinical Support Specialist will engage with patients and healthcare providers to deliver clinical services, resolve medication-related issues, and enhance patient care.

Artificial Intelligence (AI)Health CareMedicalPharmaceutical

Responsibilities

Engaging patients over the phone to deliver Arine's services on behalf of their health plan, including explaining clinical programs and benefits

Identifying potential medication-related and health-related issues and escalating them to the pharmacist

Obtaining provider contact information to facilitate the delivery of clinical interventions

Obtaining patient information required for clinical interventions

Answering phone calls from patients, providers, and pharmacies and responding to inquiries professionally

Accurate record keeping in Arine's software platform

Participating in process improvement meetings and team meetings to optimize workflows

Following up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns

Preparing and mailing patient educational materials and other necessary items as needed

Scheduling patients for telephonic or videoconference appointments with clinical pharmacists

Assisting with obtaining referrals and authorizations

Undertaking other assigned projects

Qualification

Bilingual fluencyHealth Sciences degreeMicrosoft 365 proficiencyGoogle Workspace proficiencyMedical terminology knowledgePrioritizeCommunication skillsTeam player mindset

Required

A Bachelor's degree in Health Sciences or a related field or a healthcare background with certification (e.g., Pharmacy Technician, Certified Medical Assistant - NCMA/RMA/CMA, Behavioral Health Technician)

Bilingual fluency in both English and Mandarin or Cantonese

Ability to prioritize effectively and work in a fast-paced environment

Knowledge of basic medical terminology and medication names (brand and generic)

Excellent written and oral communication skills

Strong computer skills, including proficiency in the Microsoft 365 and Google Workspace

A team player mindset with the ability to work independently

Ability to work 40 hours/week (Monday-Saturday up to 7PM Pacific Time)

Ability to pass a background check

Must live in and be eligible to work in the United States