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LHH · 1 month ago

Case Manager Assistant

Los Angeles, CA

Contract

Onsite

Entry Level

$23/hr - $28/hr

2+ years exp

LHH is a company focused on providing essential support services, and they are seeking a Case Manager Assistant to facilitate communication and assist with housing program management. The role involves managing calls, screening applications, and coordinating with landlords while ensuring accurate tracking of program data.

Human Resources

Hiring Manager

Joanna Calderon, MA

Responsibilities

Manage calls and emails; greet and assist housing applicants and interested parties with professionalism and care

Screen applications for completeness, determine program eligibility, document interactions, and conduct Intake and Assessments (including CDSS applicants)

Serve as the primary contact for recruiting, retaining, and coordinating with landlords, property management companies, and agents

Draft memos, internal documents, and presentations; support Board materials and take/distribute meeting minutes

Maintain accurate tracking for participants, supportive services, vendor payments, CalAIM authorizations and billing, and other program data

Prepare and submit supportive service requests and vendor payments (e.g., via Microix); distribute payments and maintain supply inventory/purchasing

Conduct research as requested; prepare monthly CSAF files, CalAIM authorizations, billing submissions and follow-ups (e.g., Health Net, Molina)

Assist with event/activity coordination and facilitate tracking for department trainings

Keep the Program Manager informed of activities, pending issues, and potential problems

Perform other tasks as assigned to support program success

Qualification

Case management experienceAccountingBilling supportCultural competenceConfidentiality maintenanceWritten communication skillsVerbal communication skills