Flash Group ยท 1 month ago
Voice IT Field Support Specialist
Columbia, MD
Full-time
Onsite
New Grad, Entry Level
$48K/yr - $53K/yr
0+ years expFLASH Technology Group is seeking a Field Support Specialist with a TS/SCI security clearance. The role involves conducting site surveys, configuring hardware, and training personnel while ensuring the functionality of computer workstations and teleconferencing equipment.
Information TechnologyPaymentsRetail
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Conducts sites surveys; assesses and documents current site configuration and user requirements
Analyzes existing requirements and prepares specifications for hardware acquisitions
Develops hardware installation schedules
Prepares drawings documenting configuration changes at each site
Prepares site installation
Configures computers, communications devices and peripheral equipment
Trains site personnel in proper use of hardware
Troubleshoot, repair, and test computer workstations, printers, peripherals, and teleconferencing equipment
Install and configure computer workstations, printers, peripherals, and teleconferencing equipment and associated cabling
Maintain government and/or vendor-manufactured fiber optic/Ethernet cables & telephone systems
Qualification
Required
Must have TS/SCI with polygraph security clearance
High school/GED and zero (0) to two (2) years of experience
Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals
Well-versed in installing windows, software, applications, antivirus and patches
Demonstrated ability to read and understand technical manuals and schematics
Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
Able to manage time and priorities effectively
Able to work efficiently with minimal supervision
Proficient in working with end-users remotely
Demonstrated expertise
Familiar with Active Directory security and policies
Excellent analytical and problem solving skills
Outstanding communication skills to relate with team members and support workers
Must be available to work an 8 hour shift between the hours of 6am-and 6pm
Must be able to lift up to 50 pounds and able to drive a company vehicle
In order to be considered for this position, you must have a valid driver's license and an acceptable driving record
Preferred
Security + certification
Benefits
401(k) with 6% company match - VESTS IMMEDIATELY
Medical Insurance (HSA and HRA options)
Dental Insurance
Vision Insurance
Life and Disability Insurance
Complimentary Identity Theft Protection
Tuition Reimbursement
Paid Time Off (Vacation, Sick, and Holiday time)
Referral bonuses
And more!
Company
Flash Group
A connected economy where no one is limited.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase