Apply on Employer Site

Deloitte · 3 hours ago

Senior Manager - Contractual Deal Strategy, Contracting and Risk Support (Global Capability Center (GCC) Operate/Managed Services/Staff Augmentation)-National_Office

Detroit, MI

Full-time

Onsite

Senior Level, Lead/Staff

$175K/yr - $323K/yr

8+ years exp

Deloitte is a key Strategic Enabler in the consulting industry, and they are seeking a Senior Manager for their National Office Team. This role focuses on managing risk in global managed services deals and contract structuring, while also providing guidance and support to Core Risk Managers.

AccountingConsultingFinancial ServicesLegalProfessional ServicesRisk Management

Growth Opportunities

No H1B

Responsibilities

Assist with deal and contract review activities

Support our sales team with deal and contract structuring, RFI/RFP/Proposals, and contract review, drafting custom provisions, and negotiations - all related to complex global professional services heavily centered on technology and business processes, with a special emphasis on:

Building specialized resource capacity at scale through rebadging, hiring, or subcontracting

Providing ongoing client-specific services, including technology services and Business Process Outsourcing (BPO) (e.g., claims processing; finance transaction processing; revenue cycle management including accounts receivable; coding; and other processes)

Master-level fluency with performance management methodologies and service-specific metrics (SLAs), including understanding market benchmarks and the practical aspects of SLA management

Providing guidance around the implementation of a strong quality-control framework as a part of service delivery, with specific quality-control plans and staffing requirements for quality checks detailed in the applicable SOW

Incorporating requirements into contracts around standardizing continuous improvement in delivery, which may include process simplification, process standardization, rationalization of process steps, and similar activities

Addressing the use of transformative digital technologies (including generative AI), analytics, or automation transformations

Addressing highly customized commercial arrangements (investment pools, volume discounts, smoothed payments, irregular invoicing methodologies) in a way that is contractually sufficient

Intersect with various functions including sales, legal, finance, and delivery to act as a strategic and authoritative advisor to help optimize deal flow along with sales and contracting cycles

Work closely with deal teams and legal in reviewing and negotiating agreements such as master agreements, services schedules, confidentiality agreements, and teaming agreements

Own risk consultation and contracting support for scope of work/SOW documents

Assist with ongoing contracting, risk management, and mitigation support for ongoing contracting requirements - SOWs, Change Orders, amendments, renewals, related subcontractor contracts, and technology licenses

Facilitate continued compliance with contractually required policies and processes and with the Firm's internal policies

Work actively with account leadership and quality team to identify and help mitigate post-signature delivery and engagement risks

Maintain knowledge of core professional services (IT, Managed Services, Outsourcing) and product offerings to continue supporting contracting and risk matters in a fast-paced, constantly changing environment

Work independently to manage contractual matters and risks and be the trusted QRM advisor on the largest, most critical deals

Support QRM activities and initiatives focused on the Operate engagement model, working in partnership with the QRM Operate Lead - including developing best practices for:

Systematic risk evaluation and mitigation approaches (e.g., contractual and operational)

Reusable artifacts (e.g., playbooks, templates, checklists) for Risk Managers and practitioners to use to facilitate optimal risk navigation, contracting, and delivery outcomes

Strategy and guidance around complex hybrid services engagements with third party technologies and subcontractors involved

Identification and facilitation of resolution of Independence issues

Commercial/financial issues and implications associated with certain Operate constructs (e.g., complex invoicing methodologies; investments, rebates, and "sticky deal constructs")

Educate and mentor Core Risk Managers on foundational Operate plays (e.g., AMS+, Deloitte-as-a-Service, Hybrid Services, and Sticky Deal Constructs), focused on building awareness and capacity to provide guidance and support to the practice

Qualification

Contract negotiationRisk managementTechnology servicesBPO implementationLeadership skillsStakeholder influenceScope of work writingCommunication skillsCollaboration skillsNegotiation skills