Zaxbys · 3 days ago
Franchise Business Consultant - Ops Consultant
Jacksonville, FL
Full-time
Onsite
Entry, Mid Level
$75K/yr - $90K/yr
2+ years expZaxbys is seeking an Operations Consultant to join their Field Operations team. The role focuses on enhancing the performance of Zaxby’s restaurants by executing strategic objectives and providing support to franchisees, while ensuring compliance with brand standards.
Food and BeverageHospitalityRestaurantsTravel
Responsibilities
Conduct shoulder-to-shoulder hub trainings and 100% follow ups along with any additional company initiatives
Prepare for store visits and or meetings beforehand by researching and reviewing metrics and root causes relative to performance
Visit each restaurant at minimum once per quarter (more frequently if needed)
Protect the brand and follow Zaxby’s procedures on inspection failures through Steritech (RER and Food Safety) Follow ups & Coaching when appropriate
Submits projects, documentation, recaps, and reports by deadline assigned by Field Operations Manager and archived for future reference
Store observations are documented accurately and thoroughly using established SMART goals during follow up visits scheduled
Keep a detailed rolling 30-day calendar with work related visits and activities
Support franchisees and drive sales and profitability
Ensure documentation is stored in a timely manner on the One Drive
Collaborate with other departments (e.g. Design & Construction, Training, Ops Services, Menu Innovation, Marketing and IT)
Demonstrate brand values and culture through personal representation and participation in meetings and company related events and activities
Effectively delivers appropriate feedback to licensees with a 'CEO of the Region' mindset
Foster accountability and commitment with franchisees and above store managers in region through influence and relationship building
Qualification
Required
2+ years of related experience and/or training in restaurant operations, finance, business, training and/or leadership
Valid driver's license, vehicle insurance, and reliable transportation
Clean motor vehicle report
Must attain and maintain ServSafe certification
Current working knowledge of applicable state and federal workplace health and safety regulations
Proficiency in Microsoft Word and Microsoft Excel
Strong negotiation and persuasion skills
Excellent public speaking and presentation skills
Interpersonal skills to build and maintain strong relationships
Business acumen with analytical skills to promote active ongoing compliance to Zaxby's operations standards
Preferred
Bachelor's degree in Business/Management preferred; OR equivalent combination of education and experience
Previous experience in business consultant role ideal
Benefits
Medical, Dental and Vision insurance
Company-paid Short and Long-Term Disability insurance
Company-paid Basic Life and Critical Illness insurance
401K participation with Company match
50% off meal discount at company-owned locations
Child Care Assistance
Education Assistance Program
Parental Leave
PTO and Company Holidays
Company
Zaxbys
Founded in 1990, Zaxbys® is committed to serving delicious Chicken Fingerz™, Zalads®, wings, and signature sauces with Southern hospitality and a modern twist.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Goldman Sachs Merchant Banking Division
2020-11-18Private Equity
Leadership Team
Donny Lau
Chief Financial Officer
Sharlene Smith
Chief Operating Officer
Recent News
Seattle TechFlash
2025-11-08
Company data provided by crunchbase