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Honor · 1 day ago

Client Manager

United States

Full-time

Remote

Mid Level

$64K/yr - $69K/yr

3+ years exp

Honor Technology is a leader in aging care innovation, providing technology and services that empower older adults. As a Client Manager, you will create seamless experiences for clients and their families, guiding them throughout their care journey while maintaining strong relationships with Care Professionals and partner agencies.

Elder CareHealth CareHome Health CareMedical

Responsibilities

Guide clients and families through the full care journey, from onboarding to ongoing service

Maintain regular contact with clients to manage scheduling, adapt care plans, and ensure a positive experience

Build strong relationships with Care Pros, ensuring quality matches and consistent staffing

Partner daily with Honor’s frontline support and staffing teams to ensure reliable schedules and timely updates

Manage escalations and complex care situations with professionalism, sensitivity, and clear communication

Work cross-functionally to provide feedback to internal teams (e.g., Care Pro HR/admin, product, operations) to continuously improve processes

Drive efficiency by balancing automation with personalized service, always keeping client experience at the center

Build and maintain strong relationships with partner agencies, translating client needs into actionable care plans

Provide real-time updates and regular check-ins on client status, issues, and care plan changes

Triage requests and set clear expectations to maintain trust and alignment with partners

Qualification

Client managementCustomer serviceRelationship buildingTechnology proficiencyProblem-solvingOrganizational skillsFlexibilityAttention to detailCommunication skills

Required

3+ years of experience in a complex client, patient management, or high-volume customer service role; staffing experience strongly preferred

A client-first mindset, with a deep commitment to quality care and customer satisfaction

A strong sense of ownership and detail orientation, with a track record of managing complex processes

Confidence in navigating escalations, solving problems creatively, and building trust with clients and partners

Excellent organizational skills and ability to manage multiple priorities in a fast-paced, dynamic environment and make sound decisions under pressure

Comfort with technology; experience using scheduling, CRM, or workforce management systems a plus

Flexibility to support clients and partners during evenings or weekends if work is not completed during business hours and support on two holidays per year