Fora Travel · 3 hours ago
Senior Manager, Product Operations
New York, NY
Full-time
Onsite
Mid, Senior Level
$110K/yr - $160K/yr
5+ years expFora Travel is a modern travel agency that empowers individuals to become successful travel advisors. They are seeking a Senior Manager, Product Operations to enhance operational systems and ensure efficient customer experiences and internal processes across various departments.
TourismTravelTravel Agency
No H1B
Responsibilities
Lead operational planning and governance across product and support functions to improve efficiency and reduce escalations
Own and scale systems and processes (Intercom, SOP lifecycle, content integrations) that power advisor and internal workflows
Drive end-to-end readiness for new product launches in collaboration with Product, Engineering, and Support
Embed AI and automation tools into operational workflows and measure impact
Design cross-functional programs and frameworks that mature operational rigor and transparency
Analyze data to develop dashboards, define KPIs, and surface insights that inform decision-making
Identify quick wins and long-term improvements across support and product systems
Collaborate closely with stakeholders across Product, Engineering, Support, Advisor Experience, and BizOps to align on goals and execution
Serve as a strategic partner to leadership and a coach to junior team members as the team scales
Qualification
Required
5–8+ years in Product Operations, Technical Operations, Business Operations or a similar role at a high-growth tech company
Proven ability to design and implement operational systems and cross-functional programs from the ground up
Experience managing or working with support tooling like Intercom, Zendesk, or similar platforms
Familiarity with AI tools, automation systems, or operationalizing ML outputs
Strong analytical skills; able to build dashboards, measure KPIs, and use data to drive improvements
Demonstrated ownership of product readiness and launch orchestration
Excellent documentation and cross-functional communication skills
Experience with tools like Jira, Confluence, and other project/content management systems
High ownership mentality with a proactive, structured, and resourceful approach
Based in NYC or willing to relocate; must be authorized to work in the US
Benefits
Unlimited vacation
Health Insurance (including an option completely covered by Fora HQ)
Dental & Vision Insurance
Wellhub Memberships
401k plan with company match
Commuter Benefits
Supplemental Life Insurance
Stock Options
Company
Fora Travel
Fora is the modern travel agency.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$78.5MKey Investors
Insight PartnersForerunner
2025-01-01Series C· $40M
2023-01-01Series B· $20M
2022-08-11Series A· $13.5M
Leadership Team
Henley Vazquez
Co-Founder
Jake Peters
Co-Founder & Chief Product and Technology Officer
Recent News
2025-10-13
Company data provided by crunchbase