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Varo Bank · 1 month ago

Sr. Incident Manager

United States

Full-time

Remote

Senior Level

$140K/yr - $180K/yr

5+ years exp

Varo Bank is an entirely new kind of bank that is all-digital and mission-driven. The Senior Incident Manager is responsible for leading the response to major technology and service incidents that affect customers, ensuring effective incident management and clear communication throughout the process.

Banking

H1B Sponsor Likely

Responsibilities

Act as the Incident Commander during major incidents, leading the incident bridge, assigning actions, and coordinating all involved teams (engineering, operations, security, and vendors) to drive timely resolution

Own the entire incident management lifecycle, ensuring all incidents strictly follow a single workflow, communication path, and severity model from detection to recovery and closure

Guarantee that all handoffs between shifts and different teams are documented, clear, and complete to maintain continuity and prevent information loss

Define and maintain clear rules of engagement with all external partners (like AWS Incident Detection and Response), specifying incident opening criteria, escalation paths, and the definitive process for control transfer back to internal teams

Prevent external partners from running parallel bridges or communication paths; mandate that all parties work exclusively through the designated Incident Commander and one coordinated channel

Deliver short, clear, and factual internal updates focused on impact and next steps, while also coordinating with customer support, marketing, and compliance teams for timely and accurate external and executive communications

Lead comprehensive post-incident reviews to document root cause, impact, and contributing factors, and diligently track all corrective and preventive actions to completion, actively seeking out and pushing for lasting fixes to repeating patterns

Qualification

Incident ManagementIncident Commander experienceCloud infrastructure (AWS)Post-incident reviewsDigital banking functionsBachelor’s degreeRelevant certificationsCommunication skills

Required

Minimum of 5+ years of experience in Incident Management, Site Reliability Engineering, Operations, or related roles, including demonstrated experience as an Incident Commander for major incidents

Proven ability to lead post-incident reviews and effectively drive all follow-up corrective actions to completion

Strong understanding of incident management frameworks tailored for real-time digital banking or high-availability digital services

Good understanding of cloud infrastructure (e.g., AWS), APIs, microservices, and networking concepts

Familiarity with core digital banking functions such as login, authentication, payment processing, and transaction journeys

Strong writing and communication skills combined with the ability to support off-hours incidents or participate in a 24/7 rotation

A Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience

Preferred

Relevant certifications (e.g., AWS Cloud Practitioner, ITIL)

Benefits

This role is also eligible for a bonus, equity, and competitive benefits.

Company

Varo Bank

Glassdoor2.9

Varo is an entirely new kind of bank. All digital, mission driven, FDIC insured and designed for the way our customers live their lives.

Founded in 2015

San Francisco, California, US

501-1000 employees

https://www.varomoney.com

H1B Sponsorship

Varo Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (16)

2024 (21)

2023 (17)

2022 (31)

2021 (13)