Aspen Technology · 2 hours ago
Principal Technical Solution Engineer
Houston, TX
Full-time
Hybrid
Lead/Staff
8+ years expAspen Technology is an industry leader in Engineering software, and they are seeking a Principal Technical Solution Engineer to join their support team. The role involves solving customer technical support issues, delivering training, and providing pre-sales support while collaborating with account managers to drive customer value from Aspen's products.
IndustrialIndustrial AutomationIndustrial ManufacturingManufacturingSoftwareSupply Chain ManagementSustainability
Hiring Manager
Wendell Johnson, PHR, SHRM-CP
Responsibilities
Assignments will be varied. Your time will be divided between solving customer technical support problems with our Engineering software via telephone/web, delivering high quality training on our Engineering product line, pre-sales support to win new customers and other department projects as needed
Learn and understand our customers’ business problems and data flows. Provide customer specific reviews, health checks and guidance to holistically solve customers’ business problems. Provide specific recommendations to the customers on how to achieve more business value from our products
Act as business partner with the account team to develop the account strategy based on the industry and client business environment maximizing product usage and growth
Participate and/or lead customer consulting engagements to facilitate sales, including demonstrations, workshops, value assessments, and technical seminars
Drive improvement in our Engineering software. Provide your own ideas and bring customer feedback to the R&D team to make our products better
Serve as a technical expert and provide technical leadership in several specialized areas within our Engineering technical support team
Review unresolved issues to ensure proper resolution of customer’s problems and provide second level support to complex problems through broader technical knowledge
Actively mentor junior level customer support engineers or consultants by virtue of broad industrial experience and in-depth product knowledge and skill
Author white paper solution articles for publication to the user community through our support web knowledge base
Travel to customer sites if required. Travel is usually less than 25% and may occasionally be international
Qualification
Required
Bachelor's, Master's or Ph.D. in Chemical Engineering
8-18 years of experience with process modeling, simulation
Hands-on problem-solving skills with a drive to deliver quality work
Must possess a strong passion for cutting-edge technologies, with the aptitude and desire to learn new skills
Excellent communication, interpersonal and customer relationship skills
Be able to work well in diverse teams composed of people with varied backgrounds
Demonstrated ability to convey complex information in a clear and concise manner
Preferred
Experience with Aspen Plus/ Aspen HYSYS is preferred
Expertise in Process Industry is preferred
Company
Aspen Technology
Aspen Technology is a global leader in industrial software.
1001-5000 employees
H1B Sponsorship
Aspen Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (31)
2021 (32)
2020 (45)
Funding
Current Stage
Public CompanyTotal Funding
$7.3BKey Investors
Emerson
2025-01-27Post Ipo Secondary· $7.2B
2025-01-27Acquired
2003-08-19Post Ipo Debt· $100M
Leadership Team
David Baker
Senior Vice President, CFO
Recent News
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