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Tufts Medicine · 3 hours ago

Clinical Administrative Coordinator - Ophthalmology - Boston

Boston, MA

Full-time

Onsite

Entry Level

2+ years exp

Tufts Medicine is a healthcare organization focused on providing comprehensive medical services. The Clinical Administrative Coordinator will provide administrative support to clinical providers, assist with patient scheduling, and maintain high levels of customer service while contributing to clinic operations and the revenue cycle process.

Health CareHospitalMedical

Responsibilities

Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination

Assists with scheduling template creation and changes

Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting

Greets and checks-in patients; verifies patient demographic and insurance information

Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification

Collects copayments

Prepares medical records and documentation for patient visits, including loading of information into the EMR system

Takes an active role in monitoring patient flow and communicating delays to patients and providers

Assists with billing charge entry and reconciliation

Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution

Provides general clerical support to department physicians

Participates in performance improvement projects

Qualification

Customer service experienceBilingualComputer literacyThird-party billingPrioritize tasksFlexibility in work assignmentsCommunication skillsInterpersonal skillsOrganizational skills