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Bluebonnet Trails Community Services · 1 month ago

(132) Access Customer Service Representative

Round Rock, TX

Full-time

Onsite

New Grad, Entry Level

$36K/yr - $46K/yr

Bluebonnet Trails Community Services is dedicated to improving the health and independence of the persons they serve. They are seeking a Customer Service Representative to provide clerical duties and administrative support for the Access program, including intake and enrollment, client interaction, and scheduling appointments.

CommunitiesHealth CareSocial

Responsibilities

Provides a variety of clerical duties which include, but are not limited to, administrative support and clerical duties to the Access program

Focused on intake and enrollment for all BTCS programs

Completing non-clinical screenings with people seeking services

Service documentation

Answering phone calls

Greeting clients and families

Checking in clients (virtually or in person)

Scheduling appointments

Insurance verification

Completing financial reviews

Processing payments (payment plans and copays)

Data entry

Completing reports

Providing productivity measures and tasks related to the Determination of Intellectual Disability in the IDD intake process

Responsible for the coordination of provider appointments and managing their schedules

Providing reminder calls to clients

Works with various workstations and interacts with a variety of individuals and agencies

Works in collaboration with all medical and clinical teams within Williamson County

Qualification

Electronic health recordInsurance processesClerical dutiesCustomer serviceBilingualCrisis managementOrganizational skillsCollaboration

Required

Must have valid Texas driver's license and maintain approved driving status throughout employment

High school diploma or GED

Ability to organize workspace and activities using initiative

Follow oral and written instructions

Must be able to learn how to input information into an electronic health record

Ability to stay calm in a very fast-paced environment

Must be comfortable working with clients and families in crisis

Must be able to work collaboratively with other members of the adult, child/youth, crisis, intake, respite units and contractors

Must be fluent in English

Preferred

Experience in a person-centered medical, hospital or LMHA setting with an emphasis of working at the front desk and completing financial assessments is highly preferred as well as knowledge of both commercial and government insurance processes