Upstart · 1 month ago
Operations Manager, Loan Processing
Columbus, OH, USA
Full-time
Onsite
Mid, Senior Level
$76K/yr - $105K/yr
2+ years expUpstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. The Operations Manager will oversee the day-to-day operations of the Personal Loans team, ensuring that the team meets all target KPIs and provides leadership and guidance to associates.
Artificial Intelligence (AI)AutomotiveConsumer LendingCreditFinancial ServicesFinTechLendingMachine LearningPersonal Finance
Responsibilities
Manage and oversee the daily operations of the Personal Loans team, ensuring efficient and effective workflows and processes
Help develop and implement strategies to optimize team performance and achieve department goals and targets
Monitor team performance metrics and KPIs, identify areas for improvement, and implement corrective actions as needed
Collaborate with other departments, including Product and Engineering, Learning and Development, and Quality assurance to ensure seamless operations and adherence to company policies and procedures
Prepare and present reports and updates on team performance, including key metrics, trends, and areas of improvement to senior management
Work closely alongside the Head of Personal Loans, Workforce Management and Finance to ensure staffing conditions are being optimized
Qualification
Required
2+ years of people management experience demonstrating strong leadership and interpersonal skills, with the ability to motivate and inspire others to achieve their full potential
Excellent communication skills, both written and verbal with the ability to effectively communicate with team members and senior management
Strong analytical and problem solving skills with the ability to identify issues and develop thoughtful data driven solutions
Preferred
3+ years of people leadership experience in an operations environment
2+ years of collections and/or servicing experience
Benefits
Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
Employee Stock Purchase Plan (ESPP)
Life and disability insurance
Generous holiday, vacation, sick and safety leave
Supportive parental, family care, and military leave programs
Annual wellness, technology & ergonomic reimbursement programs
Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
Catered lunches + snacks & drinks when working in offices
Company
Upstart
Upstart (NASDAQ: UPST) is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit.
1001-5000 employees
H1B Sponsorship
Upstart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (68)
2024 (67)
2023 (85)
2022 (85)
2021 (42)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$3.36BKey Investors
CastlelakeProgressiveRakuten
2025-11-06Post Ipo Debt· $1.5B
2025-09-05Post Ipo Debt· $320M
2025-08-12Post Ipo Debt· $600M
Leadership Team
Dave Girouard
Founder & CEO
Paul Gu
Co-Founder
Recent News
The Motley Fool
2026-01-03
The Motley Fool
2026-01-01
2025-12-17
Company data provided by crunchbase